Ikechukwu Arinze
@ikechukwuarinze
IT Support & security operations specialist specializing in Microsoft 365/Entra ID, endpoint security, and Fortigate VPN connectivity.
What I'm looking for
I’m an Enterprise IT Support & Security Operations Specialist with hands-on experience managing hybrid identity systems, modern cloud workplaces, and network security infrastructure. I deliver strict SLA-driven service delivery while securing endpoints and streamlining access across Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
In my current role, I own end-to-end resolution of IT incidents across Windows and hybrid environments, managing 40–80+ weekly support tickets in Jira Service Management under tight SLA targets. I administer Entra ID and Active Directory for onboarding/offboarding and group policies, deploy global endpoints with Intune and Autopilot, and monitor compliance using CrowdStrike Falcon. I also manage edge security and remote access through Fortigate and Sophos firewall rules, site-to-site VPNs, and authentication troubleshooting—plus advanced hardware support like BIOS configuration, peripheral repair, and driver optimization.
Experience
Work history, roles, and key accomplishments
IT Infrastructure & Cloud Consultant
Freelance
Apr 2021 - Oct 2024 (3 years 6 months)
Engineered and maintained cloud-hosted environments and Active Directory frameworks for small-business clients, resolving reported technical issues through remote support and communication. Performed system diagnostics and basic server/application troubleshooting while supporting the deployment and maintenance of cloud-hosted applications, including connectivity and performance support.
Education
Degrees, certifications, and relevant coursework
Holberton School (ALX Africa)
Certificate in Software Engineering, Software Engineering
2022 - 2023
Completed a Certificate in Software Engineering with Holberton School (ALX Africa) between 2022 and 2023.
Nnamdi Azikiwe University
Bachelor of Engineering, Mechanical Engineering
2017 - 2023
Earned a Bachelor of Engineering in Mechanical Engineering from Nnamdi Azikiwe University (Awka) between 2017 and 2023.
Federal Polytechnic Nekede
National Diploma (OND), Mechanical Engineering
2013 - 2015
Completed an OND in Mechanical Engineering at Federal Polytechnic Nekede (Owerri) from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
github.com/JamienwamahJob categories
Skills
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