Trishna Singh
@trishnasingh
Experienced call center professional with a passion for customer service.
United KingdomWhat I'm looking for
I am a competent and trustworthy individual with over 12 years of experience in business administration, particularly in the call center environment. My career has been primarily focused on the insurance and sales sectors, where I have consistently delivered exceptional customer service and achieved performance targets. My ability to communicate effectively and my critical thinking skills have allowed me to excel in various roles, ensuring customer satisfaction and loyalty.
Throughout my career, I have worked in diverse settings, from assisting students as a Midday Assistant at Springfield Primary School to serving as a Sales Assistant at Kinex Business Insurance. My experience has equipped me with a strong understanding of customer needs and the ability to resolve inquiries efficiently. I take pride in my approachable demeanor and my commitment to upholding health and safety standards, especially when working with vulnerable populations.
Experience
Work history, roles, and key accomplishments
Midday Assistant
Springfield Primary School
Nov 2021 - Present (3 years 7 months)
Assisted and cared for pupils, ensuring their safety and encouraging healthy nutrition and positive behavior. Reduced anxiety for younger and SEND pupils by employing clear and calming strategies while upholding Health and Safety standards.
Sales Assistant
Kinex Business Insurance
Apr 2014 - Present (11 years 2 months)
Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback and resolving inbound enquiries.
Insurance Broker
Homeserve
May 2006 - Present (19 years 1 month)
Delivered exceptional customer service by proactively listening to concerns and answering questions, finalising sales and collecting necessary deposits. Followed up with customers on unresolved issues and reported policy changes affecting customer satisfaction.
Customer Service Advisor
Littlewoods
Apr 2003 - Present (22 years 2 months)
Managed inbound and outbound customer calls, effectively resolving enquiries and complaints. Consistently met and exceeded targets and KPI objectives.
Nursery Nurse
Fern Bank Private Day Nursery
Feb 2002 - Present (23 years 4 months)
Delivered exceptional customer service by proactively listening to concerns and answering questions, finalising sales and collecting necessary deposits. Followed up with customers on unresolved issues and reported policy changes affecting customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Chorley Enterprise College
NVQ Level 2, Early Years Care and Education
Completed the Early Years Care and Education qualification, focusing on foundational knowledge and skills required for working with young children.
Preston College
ECDL Level 1 & Level 2, Computer Skills
Achieved certification in the European Computer Driving Licence (ECDL) at both Level 1 and Level 2, demonstrating proficiency in essential computer skills and applications.
Moor Park High School
GCSE Passes, General Studies
Successfully completed General Certificate of Secondary Education (GCSE) examinations in multiple subjects, including English, Mathematics, Science, Geography, History, and Religious Education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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