Open to opportunities

Anies Sulieman

@aniessulieman

Message

Highly motivated Customer Service Advisor focused on client satisfaction.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated and reliable Customer Service Advisor with extensive experience in various scenarios. My focus is on providing first-class customer experiences and resolving any queries or complications that may arise. I pride myself on being an excellent communicator with a confident telephone manner, which allows me to connect with clients effectively.

During my time at Acorn Insurance, I advised clients on a range of insurance products, ensuring they received the best deals tailored to their needs. My role involved liaising with insurance companies and responding promptly to customer inquiries, which honed my problem-solving skills and ability to work under pressure. Similarly, at Dahabshiil Bank, I developed strong communication skills while processing payments and handling customer complaints, further enhancing my ability to provide exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Acorn Insurance

Jan 2021 - Present (4 years 6 months)

Advised clients on motor, home, health, and commercial insurance products, liaising with insurance companies through various channels. Maximized opportunities for cross-selling and up-selling by utilizing client information. Maintained accurate customer administrative records and advised on premium payment options.

Customer Service Cross Selling Communication Problem Solving

Customer Service Advisor

Dahabshiil Bank

Jan 2018 - Present (7 years 6 months)

Processed payments and withdrawals, set up and maintained customer accounts, and handled inquiries and complaints. Developed strong problem-solving and communication skills by resolving customer issues effectively and promoting financial products. Carried out administrative tasks such as updating account details and ensuring customer satisfaction through clear explanations and active listening.

Customer Service Payment Processing Account Management Financial Products Administrative Support Communication

Education

Degrees, certifications, and relevant coursework

Sheffield Hallam University

BSc (Honours), Operating Department Practice

Currently pursuing a Bachelor of Science with Honours in Operating Department Practice. This program focuses on developing skills and knowledge essential for working in operating departments.

Longley Park Sixth Form College

Applied Science, Applied Science

Completed studies in Applied Science, gaining foundational knowledge in scientific principles. This education provided a strong base for further academic pursuits.