Lia Douglas
@liadouglas
Enthusiastic sales and customer service professional with diverse experience.
What I'm looking for
I am a dedicated sales and customer service professional with a passion for helping others and a strong ability to adapt to various situations. My experience spans several roles, including sales agent, customer service advisor, and care worker, which has equipped me with a unique skill set to handle diverse customer needs effectively.
Throughout my career, I have consistently demonstrated my ability to communicate effectively and build strong relationships with customers. In my current role as a Sales Agent at Agria Pet Insurance, I engage with existing customers to ensure their satisfaction and address any inquiries. My previous experience at Domestic & General Group involved upselling insurance products while maintaining high customer retention rates, showcasing my ability to balance sales with exceptional customer service.
My background in the hospitality industry and as a care worker has further honed my interpersonal skills, allowing me to work well both independently and as part of a team. I thrive in challenging environments and am always eager to learn new skills that enhance my professional growth.
Experience
Work history, roles, and key accomplishments
Sales Agent
Agria Pet Insurance
Nov 2024 - Present (8 months)
Engaged with existing customers to assess satisfaction and address inquiries. Managed administrative tasks including profile creation and information updates.
Sales Representative
Domestic & General Group
Oct 2023 - Sep 2024 (11 months)
Retained customers by ensuring satisfaction with insurance products and tailoring solutions to their needs. Handled home insurance for white goods, plumbing, drainage, electrical cover, boilers, and central heating systems.
Customer Service Advisor
Capita
Oct 2022 - Sep 2023 (11 months)
Supported customers with queries, upselling products, and ensuring their needs were met. Managed customer satisfaction and resolved issues to end calls positively.
Cafe Worker
Bake 'n' Butty
Oct 2021 - Oct 2022 (1 year)
Managed multiple tasks simultaneously while maintaining high standards in a fast-paced hospitality environment. Improved communication skills by interacting with diverse customers daily.
Care Worker
Riverside Nursing Home-Rochdale
Nov 2019 - Sep 2021 (1 year 10 months)
Provided vital care and ensured the well-being of residents with dementia. Developed confidence in collaborating with staff, patients, and visitors while adapting to diverse daily scenarios.
Education
Degrees, certifications, and relevant coursework
Wardle and West Littleborough
GCSE or equivalent, General Studies
Completed secondary education, focusing on a broad curriculum to build foundational knowledge. Developed essential academic and life skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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