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Trisha OrialTO
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Trisha Orial

@trishaorial

Healthcare customer service representative at Sagility handling patient insurance verification, claims follow-up, and payment processing.

Philippines
Message

At Sagility, I handle patient insurance verification, claims follow-up, and payment processing while resolving account issues and supporting accurate revenue cycle management.

I've also supported Airbnb guests and hosts at INTOUCHCX, and assisted customers with HP product inquiries, orders, and warranty claims at Concentrix.

Experience

Work history, roles, and key accomplishments

Concentrix logoCO

CSR / Voice / Sales

Sep 2024 - Feb 2025 (5 months)

Assisted customers with product inquiries, recommended suitable HP products and services, processed orders and warranty claims, resolved customer concerns, provided basic troubleshooting support, maintained accurate customer records, and achieved sales and customer satisfaction targets.

IntouchCX logoIN

CSR / Voice and Nonvoice / Airbnb

Feb 2024 - Sep 2024 (7 months)

Provided customer support to Airbnb guests and hosts by assisting with reservations, cancellations, payment concerns, account issues, and dispute resolution through phone, chat, or email while ensuring excellent customer experience and adherence to company policies.

WC

CSR / Voice / Order Taking

Wonders Corp.

Oct 2021 - Apr 2022 (6 months)

Handled inbound customer calls to take and process orders accurately, verified customer information, resolved order-related concerns, and ensured timely coordination with fulfillment teams while maintaining excellent customer service.

Education

Degrees, certifications, and relevant coursework

CS

Camp General Emilio Aguinaldo High School

Senior High School / HUMSS

2019 - 2023

Attended Camp General Emilio Aguinaldo High School from 2019 to 2023.

FS

Flora A. Ylagan High School

2017 - 2019

Attended Flora A. Ylagan High School from 2017 to 2019.

TO

Trisha U. Orial

2013 - 2017

Attended Trisha U. Orial from 2013 to 2017.

OU

Our Lady of Fatima University

Bachelor of Science, Medical Technology

Pursued a Bachelor of Science in Medical Technology at Our Lady of Fatima University.

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