Princess Bernal
@princessbernal
Dedicated customer service professional focused on resolving issues and improving satisfaction.
PhilippinesWhat I'm looking for
I am a dedicated Customer Service Representative with years of experience supporting healthcare providers, telecommunications customers, and online marketplace users.
I have worked in tiered support roles—handling claims and appeals, technical troubleshooting, and case management for guests and hosts—consistently delivering accurate information and compassionate service.
My strengths include strong written and verbal communication, time management, and the ability to mediate conflicts and make decisions when needed.
I am hardworking, detail-oriented, and ready to join a new team where I can apply my problem-solving skills to improve customer experience and operational outcomes.
Experience
Work history, roles, and key accomplishments
Case Manager
24/7 Intouch
Jan 2019 - Dec 2020 (1 year 11 months)
Handled tier-2 Airbnb guest and host reservation inquiries, managed cancellation policy issues, mediated disputes, and made case decisions to resolve reservation conflicts.
Technical Support Associate
Convergys Philippines
Jan 2016 - Dec 2018 (2 years 11 months)
Troubleshot internet, phone, and TV services for AT&T U-verse customers, managed installations and product replacements, scheduled technician appointments, and resolved billing and upgrade inquiries.
Customer Service Representative
Expert Global Solutions
Jan 2014 - Dec 2016 (2 years 11 months)
Assisted providers, nurses, and doctors with patient healthcare insurance coverage, claims, and appeals while maintaining company policy and delivering accurate benefit information to callers.
Education
Degrees, certifications, and relevant coursework
Christian Polytechnic Institute of Catanduanes
NC IV, Computer Programming
2014 - 2014
Completed Computer Programming NC IV certification at Christian Polytechnic Institute of Catanduanes in March 2014.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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