Alecia White
@aleciawhite
Dedicated customer service representative with strong problem-solving skills.
What I'm looking for
I am a motivated individual with a strong commitment to enhancing customer satisfaction and organizational productivity. My experience as a Customer Service Representative at Sutherland Global Services has equipped me with the skills to handle challenging customer interactions with professionalism and efficiency. I pride myself on my ability to resolve complaints quickly and effectively, ensuring that every customer feels valued and heard.
Throughout my career, I have developed excellent communication and interpersonal skills, which have allowed me to build strong relationships with customers and colleagues alike. I am a fast learner who thrives in dynamic environments, and I am always eager to take on new challenges. My dedication to continuous improvement drives me to contribute positively to any organization I am a part of.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sutherland Global Services
Apr 2024 - May 2025 (1 year 1 month)
As a Customer Service Representative at Sutherland Global Services, I maintained professionalism while assisting challenging customers, delivered exceptional service to enhance customer satisfaction, resolved complaints quickly and efficiently, issued refunds, and updated customer records in the system.
Education
Degrees, certifications, and relevant coursework
Holmwood Technical High School
High School Diploma, General Proficiency
2018 - 2022
Completed the General Proficiency qualifications with grades in Physical Education, Information Technology, Agriculture, and English.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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