For a U.S.-based home services client, I handled customer support and administrative operations, from calls and online inquiries to appointment scheduling and customer updates. I followed up with new, existing, and aged leads and worked toward filling approximately 60% of available weekly calendar slots.
As a freelance Customer Support Specialist/Virtual Assistant, I supported U.S.-based clients across property management, legal, home services, e-commerce, mental health, and other sectors. I handled customer inquiries, documented cases in client systems, and scheduled appointments, including counseling consultations and legal intakes.
At Foundever, I supported fraud operations for banks and credit unions, reviewing suspicious card transactions and assisting with account security concerns. I was promoted to Subject Matter Expert and Team Lead, where I supported escalations, trained new hires, and assisted with quality monitoring and KPI reporting.
