Richard Gutierrez
@richardgutierrez
I resolve customer fraud and delivery issues while building technical support and virtual assistant skills.
PhilippinesWhat I'm looking for
I've spent more than 10 years resolving customer concerns across fraud investigations, order delivery issues, and client communication.
At Concentrix, I make more than 50 outbound calls daily to review merchant documentation and disputed fraud charges. I log outcomes in CRM tools and track cases in Microsoft Excel to ensure accurate, timely follow-up.
At Sutherland Global Services, I supported Amazon customers with order and package inquiries, contacted couriers for shipment updates, and processed replacements and refunds.
I'm also completing a Virtual Assistant internship at The VA Bar, applying skip tracing and lead generation in a live client environment. My recent training covers social media management, lead generation, graphic design, email marketing, and administrative support.
Experience
Work history, roles, and key accomplishments
Student Intern
The VA Bar
Jun 2026 - Present (4 months)
Completed a Virtual Assistant Internship applying skip tracing and lead generation skills in a live client environment. Completed 5 Freelancing courses covering Social Media Management, Lead Generation, Basic Graphic Design, Email Marketing, and Administrative Support.
Making outbound calls to more than 50 customers daily to review merchant documentation or progressive letters, confirming whether disputed fraud charges are recognized or should remain in dispute. Log call outcomes using CRM tools and track worked cases in Microsoft Excel to maintain accurate records and ensure timely follow-up.
Assisted customers with inquiries regarding the status and whereabouts of Amazon orders and packages. Contacted couriers directly to obtain shipment updates and resolve delivery issues, and processed order replacements and refunds in accordance with company policy.
Education
Degrees, certifications, and relevant coursework
Pangasinan State University
Bachelor of Secondary Education, Physical Sciences
2010 - 2014
Grade: Magna Cum Laude
Bachelor of Secondary Education major in Physical Sciences, graduated Magna Cum Laude.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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