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Trinity Lobendahn

@trinitylobendahn

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Customer care specialist skilled in CRM, conflict resolution, and cross‑timezone team support.

Fiji

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What I'm looking for

I seek a customer‑focused role where I can use CRM expertise, conflict resolution, and cross‑timezone coordination to improve service and grow professionally.

I am a customer care professional with hands‑on experience delivering high‑quality support at an established international BPO in Fiji. I specialize in CRM usage, ticketing systems, and resolving complex customer issues with urgency and empathy.

At Mindpearl Limited I handled inbound and outbound communications, documented interactions in CRM, escalated incidents with detailed context, and followed up to confirm resolution—consistently driving customer satisfaction.

I have cross‑functional experience coordinating on‑ and off‑site teams across multiple time zones, recommending upsell opportunities based on customer needs, and maintaining product knowledge to enhance service delivery.

My background includes formal study in business administration and Mandarin Chinese, plus certifications in Mandarin proficiency and first aid; I bring a service‑oriented attitude, strong communication skills, and a commitment to continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Mindpearl Limited

Apr 2022 - Present (3 years 5 months)

Resolved customer complaints and managed inbound/outbound communications, improving satisfaction through timely escalation and follow-up while recommending products to drive upsell. Coordinated on- and off-site support across multiple time zones and maintained CRM/ticketing records to optimize service delivery.