Joanna Hope
@joannahope
Experienced administrative professional specializing in HR, logistics, and customer service.
FijiWhat I'm looking for
I am an organized, detail-oriented administrative professional with over a decade of experience supporting human resources, recruitment, logistics, and customer service across public and private sectors. I have led Labour Mobility recruitment for the PALM Scheme, managed high-volume customer enquiries, coordinated meetings and training logistics, and maintained recruitment databases and records with accuracy.
I excel at process-driven administration, data entry and database management, procurement and finance support, and delivering timely quality reports. I am a proactive problem-solver who supports corporate outcomes, trains and liaises with stakeholders, and consistently meets timelines in busy environments.
Experience
Work history, roles, and key accomplishments
Assistant Employment Officer
Ministry of Employment, Productivity & Workplace Relations
Jan 2023 - Present (2 years 8 months)
Managed Labour Mobility recruitment for the PALM Scheme, handling shortlisting, interviews, mobilisation and data entry for the Worker Registration and Recruitment Database while organising training, employer visits and meetings.
Executive Officer
Ministry of Lands & Mineral Resources
Jan 2022 - Jan 2023 (1 year)
Facilitated HR and administrative functions including recruitment, employee management, asset and transport oversight, training coordination and timely submission of quality reports to support divisional operations.
Clerical Officer
Ministry of Lands & Mineral Resources
Jan 2021 - Jan 2022 (1 year)
Provided clerical and administrative HR support, maintained and updated databases and manual registers, managed filing and compilation of reports, and supported logistics for events and meetings.
Customer Services Representative
Mindpearl Group
Jul 2019 - Aug 2021 (2 years 1 month)
Handled inbound/outbound customer communications for online orders, managed refunds and complaints, and provided solutions to improve customer experience across channels.
Senior Travel Consultant
Kiwi.com
Jan 2017 - Nov 2017 (10 months)
Advised customers on domestic and international travel options, booked and arranged flight itineraries, and managed inbound communications to resolve travel queries.
Customer Service Admin Agent
Weight Watchers UK
Nov 2015 - Dec 2016 (1 year 1 month)
Assisted members with membership enquiries, handled high volumes of inbound/outbound calls and emails, and consistently met individual and team performance targets.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the South Pacific
Diploma in Human Resources (Level 5), Human Resources
2020 -
Enrolled in a Diploma in Human Resources (Level 5) program, covering HR fundamentals and administrative practices.
Nabua Matai Secondary School
Year 13 Certificate, Secondary Education
Completed Year 13 Certificate Examination at Nabua Matai Secondary School.
Nabua Secondary School
Year 12 Certificate, Secondary Education
Completed Year 12 Certificate Examination at Nabua Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
FijiAuthorized to work in
Job categories
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