Open to opportunities

Timoci Saukuru

@timocisaukuru

Message

I’m an Insights Analyst with airline customer care experience, turning customer data and trends into better service.

Fiji

Message

What I'm looking for

I’m looking for a role where I can combine customer care expertise with data-driven insights—analyzing customer data, trends, and service performance to improve operations while supporting clients and brand experience.

I progressed from Reservations Consultant to Customer Care, SocialMedia, and Customer Care & Advocacy, supporting airline clients and resolving inquiries with empathy and efficiency.

As an Insights Analyst, I analyzed customer data, trends, and service performance to improve operations, while partnering with workflow coordination, reporting, and confidential support using tools like Tableau, Power BI, Amadeus GDS, Microsoft Office, and CRM software.

Experience

Work history, roles, and key accomplishments

Customer Care & Admin Specialist

Pacific Centrecom Fiji Limited

Mar 2025 - Dec 2025 (9 months)

Delivered customer care and administrative support for airline clients, coordinating correspondence, scheduling, reporting, and data entry. Supported ticketing, reservations, and corporate account management while helping improve service policies and workflow efficiency.

Customer Care Administrative Support Scheduling Reporting Data Entry Ticketing Reservations Corporate Account Management CRM Microsoft Office

Reservations to Insights Analyst

Mindpearl Fiji

Jan 2022 - Feb 2025 (3 years 1 month)

Progressed from Reservations Consultant to Customer Care, Social Media, Customer Care & Advocacy, and then Insights Analyst for Qantas. Resolved customer inquiries and escalated cases with empathy and supported operations by analyzing customer data, trends, and service performance.