Nathanael Kilaimailagi

I am a detail-oriented customer support professional with over three years of experience providing reliable service across voice, email, live chat and social media channels. I consistently maintain accurate records and support efficient team workflows.

I have hands-on experience with Zendesk, Salesforce, Sprout Social, Gorgias and Shopify POS, and I am proficient in Microsoft Word, Excel, Outlook and PowerPoint. I leverage these tools to manage digital records, update order information, and reduce service delays.

I have supported multi-channel customer enquiries for major retail clients and international storefronts, coordinating with logistics partners and cross-functional teams to resolve issues and maintain brand-consistent communication. My communication strengths include fluency in English and Fijian and a collaborative approach to problem solving.

I am motivated to grow a career in insurance by supporting underwriting operations and contributing to a high standard of service, bringing dependable administrative support and meticulous documentation practices to a team-focused environment.