KUKezaiah User
@kesaiya
Organized receptionist and digital marketing specialist with diverse skills.
FijiWhat I'm looking for
I am a highly organized and motivated professional with a strong background in customer service, digital marketing, and administrative support. My experience spans various roles, including receptionist, data entry, sales agent, and hotel duty manager. I pride myself on my ability to manage time effectively and maintain a proactive approach to my work, ensuring that I meet and exceed expectations in every task I undertake.
Throughout my career, I have developed exceptional people skills and a keen ability to connect with diverse audiences. My role as a Customer Care Agent at AllSecureSelfStorage allowed me to hone my digital marketing skills, where I successfully planned and executed social media campaigns that drove engagement and achieved business objectives. Additionally, my experience as a Claim Technician has equipped me with the analytical skills necessary to process claims efficiently while providing excellent customer service.
I am passionate about continuous learning and growth, and I am eager to leverage my skills in a dynamic work environment that values teamwork and innovation. I believe that my proactive leadership style and commitment to excellence make me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
AllSecureSelfStorage
Jun 2024 - Feb 2024 (-1 years 8 months)
Assisted customers over the phone with storage options, payments, and inquiries. Managed email and chatbot responses while ensuring proficiency with all policies and procedures. Planned and executed digital marketing strategies to connect with target audiences.
Claim Technician
CitywidePacific
Oct 2024 - May 2025 (7 months)
Processed claim details for clients in Fiji, New Zealand, and Australia. Checked policy coverage, gathered supporting information, and advised customers on insurance matters.
Administration Support
CoastalMedicalClinic
Jan 2020 - Dec 2022 (2 years 11 months)
Provided administrative support by greeting guests, managing medical files, and scheduling appointments. Maintained supplies and performed clerical tasks to assist medical staff.
Digital Marketing
Ocean&IslandWarriorToursFiji
Mar 2013 - Jan 2019 (5 years 10 months)
Handled digital marketing strategies, scheduled trips, and trained tour guides. Provided information to visitors and ensured excellent customer service.
Receptionist / Duty Manager
EpicInternationalIBlueWestVillas
Jan 2018 - Jan 2019 (11 months)
Organized workflow to improve efficiency, managed digital marketing activities, and trained new staff. Maintained operations manuals and monitored office inventory.
Sales & Office Administration
AAK Rental & Tours
Jan 2016 - Jan 2017 (1 year)
Distributed company brochures, negotiated with clients, and increased sales through local outreach. Managed digital marketing efforts to enhance company visibility.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the South Pacific
Bachelor of Arts, Tourism & Management
2013 - 2015
Pursued a Bachelor of Arts in Tourism & Management, gaining knowledge in tourism practices and management strategies.
Pacific Institute of Technology
Certificate I, Digital Marketing
2011 -
Completed various certificates including Digital Marketing, Advanced Business Accounting, Communication, Hospitality, and Leadership, focusing on customer service and digital marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
FijiAuthorized to work in
Salary expectations
Job categories
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