Open to opportunities

Malcolm Magnus

@malcolmmagnus

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Versatile customer service and claims professional with technical expertise.

Fiji

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What I'm looking for

I am seeking a role where I can apply claims and customer-service expertise, work collaboratively, handle technical and billing responsibilities, and grow within a stable, improvement-focused organization.

I am a versatile customer service professional with progressive experience across claims management, airline reservations, and technical support, known for attention to detail and adaptability.

Currently I serve in the Motor Vehicle Claims Department at an insurance company, managing end-to-end claim processing, coordinating assessors, and liaising with clients and brokers to resolve claim-related queries.

Previously I provided reservations and customer care across airlines and telco environments, gained strong GDS experience (Sabre Red, Amadeus), and worked in solar energy support handling technical troubleshooting, billing (Xero) and escalations.

I have a track record of promotions, continuous improvement contributions, and cross-team collaboration; I seek opportunities to apply my claims, customer solutions, and technical support skills in a growth-oriented role.

Experience

Work history, roles, and key accomplishments

Current

Claims Officer

Current

FijiCare Insurance Limited

Jan 2025 - Present (10 months)

Manage end-to-end motor vehicle claims processing, verify documentation, assign assessors, and coordinate payments to garages while maintaining compliance and supporting audits.

Claims Management Insurance Claims Processing Documentation Verification & Compliance

Energy & Resolutions Specialist

SolarZero

Feb 2024 - Dec 2024 (10 months)

Provided solar system troubleshooting, energy optimisation advice, billing and account updates using Xero and Salesforce, and resolved escalated technical and billing cases.

Xero Salesforce Technical Support Account Management

Reservations Consultant

Centrecom

Nov 2022 - Jan 2023 (2 months)

Handled flight reservations and booking amendments using Sabre Red and Amadeus, issued tickets and ensured compliance with fare rules and travel regulations across multiple airlines.

Sabre Reserving Ticketing Customer Service Fare Rules

Reservations Consultant

Mindpearl

May 2022 - Aug 2022 (3 months)

Managed passenger reservations and booking changes using Amadeus, completed customer experience training and handled escalated and sensitive cases for airline clients.

Reserving Ticketing Customer Experience Customer Escalation Communication

Customer Care Agent

Digicel Group Limited

Aug 2021 - Jun 2022 (10 months)

Assisted customers with billing inquiries, technical support, service activations and account updates, using internal BSS tools to ensure prompt and accurate resolutions.

Customer Support Billing Support Technical Troubleshooting Activation Account Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Marist Brothers High School

Fiji School Leaving Certificate, General Secondary Education

Completed secondary-level coursework including English, Mathematics, Physics, Technical Drawing, Computer Studies and French.

Saint Thomas High School

Fiji School Leaving Certificate, General Secondary Education

Completed secondary-level coursework in English, Mathematics, Physics and Technical Drawing and Computer Studies.

Tilak High School

Fiji School Leaving Certificate, General Secondary Education

Grade: Pass

Completed secondary-level coursework in English, Mathematics, Physics, Technical Drawing and Computer Studies and attained a Pass in the Fiji School Leaving Certificate.