Open to opportunities

Fazilat Firoz

@fazilatfiroz

Message

Customer service representative with a friendly and upbeat attitude.

Fiji

Message

What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive and dynamic environment.

I am a dedicated customer service representative with experience in fast-paced retail environments. My journey began at Truemart, where I honed my skills as a cashier, providing excellent service and ensuring customer satisfaction. I thrive in roles that allow me to interact with people and solve their problems effectively.

Currently, I am expanding my expertise at Pacific Centercom as a customer care representative. Here, I continue to develop my communication skills and deepen my understanding of customer needs. I am passionate about creating positive experiences for customers and contributing to a supportive team environment.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Pacific Centercom

Jan 2024 - Present (1 year 6 months)

Assisted customers with inquiries and resolved issues efficiently, maintaining a high level of customer satisfaction. Communicated effectively to provide information and support regarding services.

Customer Care Communication Skills Problem Solving Call Center Operations Data Entry

Cashier

Truemart

Jan 2023 - Present (2 years 6 months)

Managed daily cash transactions and provided excellent customer service in a fast-paced retail environment. Handled product inquiries and ensured a smooth checkout process for all customers.

Customer Service Retail Operations Inventory Management

Education

Degrees, certifications, and relevant coursework

Vishan Infotech

National Certificate, Business Administration

Completed a National Certificate in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills essential for administrative roles.

Vishan Infotech

National Certificate, Information Technology

Obtained a National Certificate in Information Technology, focusing on core IT concepts and practical applications. Acquired skills relevant to modern technological environments.

Jasper Williams High School

High School Diploma, General Studies

Completed secondary education at Jasper Williams High School, building a strong academic foundation. Participated in various school activities and developed key interpersonal skills.