Fazilat Firoz
@fazilatfiroz
Customer service representative with a friendly and upbeat attitude.
What I'm looking for
I am a dedicated customer service representative with experience in fast-paced retail environments. My journey began at Truemart, where I honed my skills as a cashier, providing excellent service and ensuring customer satisfaction. I thrive in roles that allow me to interact with people and solve their problems effectively.
Currently, I am expanding my expertise at Pacific Centercom as a customer care representative. Here, I continue to develop my communication skills and deepen my understanding of customer needs. I am passionate about creating positive experiences for customers and contributing to a supportive team environment.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Pacific Centercom
Jan 2024 - Present (1 year 6 months)
Assisted customers with inquiries and resolved issues efficiently, maintaining a high level of customer satisfaction. Communicated effectively to provide information and support regarding services.
Cashier
Truemart
Jan 2023 - Present (2 years 6 months)
Managed daily cash transactions and provided excellent customer service in a fast-paced retail environment. Handled product inquiries and ensured a smooth checkout process for all customers.
Education
Degrees, certifications, and relevant coursework
Vishan Infotech
National Certificate, Business Administration
Completed a National Certificate in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills essential for administrative roles.
Vishan Infotech
National Certificate, Information Technology
Obtained a National Certificate in Information Technology, focusing on core IT concepts and practical applications. Acquired skills relevant to modern technological environments.
Jasper Williams High School
High School Diploma, General Studies
Completed secondary education at Jasper Williams High School, building a strong academic foundation. Participated in various school activities and developed key interpersonal skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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