FF
Open to opportunities

Fazilat Firoz

@fazilatfiroz

Customer service representative with a friendly and upbeat attitude.

Fiji
Message

What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive and dynamic environment.

I am a dedicated customer service representative with experience in fast-paced retail environments. My journey began at Truemart, where I honed my skills as a cashier, providing excellent service and ensuring customer satisfaction. I thrive in roles that allow me to interact with people and solve their problems effectively.

Currently, I am expanding my expertise at Pacific Centercom as a customer care representative. Here, I continue to develop my communication skills and deepen my understanding of customer needs. I am passionate about creating positive experiences for customers and contributing to a supportive team environment.

Experience

Work history, roles, and key accomplishments

TR

Cashier

Truemart

Jan 2023 - Present (2 years 6 months)

Managed daily cash transactions and provided excellent customer service in a fast-paced retail environment. Handled product inquiries and ensured a smooth checkout process for all customers.

Education

Degrees, certifications, and relevant coursework

VI

Vishan Infotech

National Certificate, Business Administration

Completed a National Certificate in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills essential for administrative roles.

VI

Vishan Infotech

National Certificate, Information Technology

Obtained a National Certificate in Information Technology, focusing on core IT concepts and practical applications. Acquired skills relevant to modern technological environments.

JS

Jasper Williams High School

High School Diploma, General Studies

Completed secondary education at Jasper Williams High School, building a strong academic foundation. Participated in various school activities and developed key interpersonal skills.

Tech stack

Software and tools used professionally

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Fazilat Firoz - Customer Care Representative - Pacific Centercom | Himalayas