Tricia Marie Reyla

I've supported financial and retail customers at Concentrix, resolving account concerns, product questions, orders, shipping issues, returns, refunds, and basic technical problems.

I document every interaction accurately in CRM and ticketing systems, investigate issues, follow established processes for sensitive information, and escalate complex cases to the right support teams. I’m comfortable managing multiple concerns in fast-paced environments while maintaining empathetic, professional communication.

During my HR and recruitment internship at Infor PSSC, I supported candidate coordination and HR administration, building practical knowledge of recruitment and workplace processes.

I bring a Human Resource Development Management background alongside hands-on customer service experience, Zendesk knowledge, Microsoft Office proficiency, and a commitment to accurate, customer-focused support across remote, hybrid, or office-based environments.