shemeka Harper

Provide residential and commercial organizing and deep-cleaning services, coordinating client preferences, implementing organizational systems, and managing purchases within client budgets to maximize space functionality.

Resolved customer complaints, processed orders and returns, and managed high volumes of calls/emails/chats while maintaining CRM records and escalating complex issues for timely resolution.

Picked, packed, scanned, and staged products to meet daily order requirements while monitoring product quality, reporting issues, and contributing to process improvement initiatives.

Performed sorting, scanning, packing, and loading tasks to meet productivity and accuracy standards while following safety procedures and troubleshooting process issues.

Coordinated and scheduled deliveries, maintained shipment records, communicated with drivers and customers, and optimized routing while ensuring regulatory and office administrative compliance.

Managed supply chain operations including inventory, purchasing, shipment monitoring, and supplier liaison to ensure timely deliveries and resolve inventory and shipment issues.

Processed transactions accurately, maintained balanced cash drawer, provided customer service, handled refunds/exchanges, and assisted with cashier training and checkout operations.

Conducted outbound telephone interviews, recorded responses accurately per scripts, maintained professionalism, and adhered to data privacy and research protocols.

Pursuing a Bachelor's degree in Artificial Intelligence and Data Analytics beginning April 2023.

Completed high school diploma at Oakhaven High School from August 1999 to June 2001.