Trecia Bona

I am a motivated IT support and QA practitioner with hands-on experience in form mapping, low QA, and chat-based sales, recently trained in AWS cloud computing. I combine technical knowledge in hardware, networking, and operating systems with strong communication skills to solve problems and improve workflows.

Notable achievements include developing an Automatic Nike Shoe Authentication system using YOLO and Siamese Networks, resolving process bottlenecks during a tech internship, and managing multiple simultaneous customer chats while maintaining service quality. I hold certifications from AWS re/Start and TESDA NCII in Front Office Services and Computer Systems Servicing.