Open to opportunities

Justin Philip Pania

@justinphilippania

Message

Dedicated technical support representative with over a decade of experience.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer support in a collaborative environment.

I am a dedicated and experienced technical support representative with over a decade of experience in the BPO industry. My expertise spans computer troubleshooting, networking, and software diagnostics, allowing me to resolve complex technical issues efficiently. I am fluent in Filipino and conversant in English, which enhances my ability to communicate effectively with diverse clients.

Throughout my career, I have worked with various companies, including TaskUs, Sykes, and Transcom Worldwide, where I have consistently delivered high-quality support. As a Subject Matter Expert, I have also mentored peers, contributing to team success and customer service excellence. I am committed to continuous improvement and thrive in environments that challenge my technical skills.

Experience

Work history, roles, and key accomplishments

Current

Teammate/SME

Current

TaskUs

Jan 2021 - Present (4 years 6 months)

Provided technical support and content moderation, ensuring platform integrity and user safety. Acted as a Subject Matter Expert, mentoring teammates and resolving complex issues.

Technical Support Content Moderation Troubleshooting Mentoring Customer Service Networking

Technical Support Representative

Sykes

Jun 2014 - Dec 2014 (6 months)

Delivered technical support to customers, resolving issues related to computer hardware, software, and networking. Maintained high customer satisfaction through effective problem-solving and communication.

Technical Support Troubleshooting Networking Customer Service Problem Solving

Technical Support Representative

Transcom Worldwide

Mar 2013 - Feb 2014 (11 months)

Addressed technical inquiries and provided solutions for various devices and software. Collaborated with team members to enhance support processes and customer experience.

Technical Support Troubleshooting Customer Service Software support Problem Solving

Technical Support Representative

Startek

Nov 2011 - Mar 2012 (4 months)

Assisted users with technical problems, including computer troubleshooting and network issues. Ensured timely resolution of support tickets and maintained accurate documentation.

Technical Support Networking Customer Service Documentation

Technical Support Representative

Teleperformance

May 2006 - Jul 2011 (5 years 2 months)

Provided comprehensive technical assistance to clients, diagnosing and resolving hardware and software malfunctions. Contributed to a positive customer experience through professional and efficient service.

Technical Support Customer Service Troubleshooting Client Services

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines

Bachelor of Science in Computer Engineering, Computer Engineering

Studied computer engineering principles and practices. Gained foundational knowledge in hardware and software diagnostics, networking, and technical support.