Phey Reyes

Responded to customer inquiries via phone (Aircall), email, and live chat (Salesforce) regarding menu items, order issues, and general restaurant concerns. Coordinated order-related requests such as modifying pickup times or updating order details with stores. Provided operational support to store managers, business consultants, and franchisees.

Assisted a maximum of 5 customers simultaneously via live chat while processing emails through Zendesk. Conducted thorough software testing to ensure quality standards and user requirements are met before official release. Provided remote assistance to customers experiencing technical difficulties with patience and professionalism.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Enhanced customer satisfaction by efficiently addressing concerns through calls and providing accurate information.

Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved product quality. Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team. Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.

Delivered essential HR support during organizational restructuring and change management initiatives, minimizing potential employee disruption and maintaining overall productivity levels. Coordinated teams effectively, ensuring proper training and support were provided throughout the event lifecycle. Aided in the successful onboarding of new hires and online banking users through clear guidance an

Accurately categorized websites into predefined categories and subcategories using a combination of manual review and automated tools. Analyzed website content, structure, and design to determine the most appropriate category. Maintained consistency and accuracy in categorization across all websites.

Studied the fundamentals of psychology, including human behavior, cognitive processes, and research methodologies. Gained insights into various psychological theories and their applications.