Michelle Rose Uy
@michelleroseuy
Experienced IT-trained technical support and data collection specialist fluent in Tagalog.
PhilippinesWhat I'm looking for
I am a technical support professional and IT graduate with extensive experience supporting U.S. accounts remotely and in hybrid settings, including Dexcom, Concentrix (Samsung US), and Teleperformance (Boost Mobile US). I’ve contributed to data collection and quality assurance for Automatic Speech Recognition in Tagalog/Filipino, and I bring strong troubleshooting, SaaS, and customer service skills.
I am committed to accuracy and clear communication, with proven abilities in audio recording QA, training and learning support, and a foundation in IT (HTML, networking, databases). I leverage tools like Genesys, Oracle Service Cloud, Microsoft Office, and AI assistants to deliver reliable results and improve processes.
Experience
Work history, roles, and key accomplishments
Quality Assurance Reviewer
Telus
Jan 2025 - Present (9 months)
Perform QA for Tagalog/Filipino ASR data collection including review of call and audio recordings to ensure guideline compliance and high-quality linguistic data for AI training.
Technical Support Specialist
Dexcom
Jan 2022 - Present (3 years 9 months)
Provide remote technical support for U.S. customers, troubleshooting devices and software while maintaining service-level targets and customer satisfaction.
Technical Support Representative
Concentrix
Jan 2017 - Dec 2022 (5 years 11 months)
Supported Samsung US account in a hybrid role, resolving product and service issues, meeting KPIs, and collaborating with cross-functional teams from 2017–2022.
Customer Service Representative
Teleperformance
Jan 2014 - Dec 2017 (3 years 11 months)
Handled U.S. Boost Mobile account inquiries and escalations, delivering customer-centric resolutions and achieving performance targets from 2014–2017.
Sales Administrative Secretary
Multi Product Line Pharma, Inc.
Jan 2012 - Dec 2013 (1 year 11 months)
Performed sales administrative duties supporting operations and documentation for the sales team (2012–2013).
IT Staff (Trainee)
Asian College
Jan 2010 - Dec 2010 (11 months)
On-the-job IT trainee supporting campus IT tasks, hardware/software troubleshooting, and network support in 2010.
IT Staff (Trainee)
Land Transportation Office
Jan 2010 - Dec 2010 (11 months)
Completed on-the-job IT traineeship assisting with IT support and administrative tasks in 2010.
Education
Degrees, certifications, and relevant coursework
Asian College (formerly Asian College of Science and Technology)
Bachelor of Science in Information Technology, Information Technology
2007 - 2011
Completed a Bachelor of Science in Information Technology program focusing on core IT concepts and practical technical skills from 2007 to 2011.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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