JUjrald User
@jralduser
Customer-focused IT support specialist delivering efficient technical solutions.
PhilippinesWhat I'm looking for
I am a dedicated customer service and IT support professional with hands-on experience across technical support, service desk operations, and customer-facing roles. I consistently deliver timely resolutions while maintaining high customer satisfaction and quality standards.
My background includes roles as a Customer Service Representative, Technical Support Specialist, and IT Service Desk Analyst where I developed strong troubleshooting, problem-solving, and time-management skills. I have experience supporting cloud storage platforms and cybersecurity applications.
At Opentext I provide multi-channel technical support, author knowledge-base articles, monitor system performance, and collaborate with cross-functional teams to improve processes. I have a record of meeting performance metrics including resolution time and customer satisfaction.
I am committed to clear communication, continual learning, and creating user-friendly support resources that reduce repeat incidents and improve end-user productivity.
Experience
Work history, roles, and key accomplishments
OPI am currently working as a Technical Support Specialist for OpenText company supporting cloud service and cyber security prooduct.
HCIT Service Desk Analyst
HCLTech
Jun 2021 - Nov 2022 (1 year 5 months)
Created and managed tickets, resolved user login and application issues, and ensured security software deployment to maintain endpoint protection and user productivity.
IQTechnical Support
Iqor
Sep 2018 - Oct 2019 (1 year 1 month)
Provided technical support resolving network, internet, and handset issues through advanced troubleshooting to restore client connectivity and service functionality.
TECustomer Service Representative
Teletech
Mar 2017 - Jan 2018 (10 months)
Managed customer inquiries across multiple tools, documented interactions accurately, and collaborated with supervisors to escalate and resolve complex cases to retain customers.
Customer Service Representative
Santa Rosa
Oct 2016 - Feb 2017 (4 months)
Provided phone and email support, built strong knowledge of company procedures, and delivered professional customer service to improve client satisfaction.
Education
Degrees, certifications, and relevant coursework
Dualtech Training Center
Associate Degree, Technical/Vocational Studies
2013 - 2015
Completed an Associate Degree at Dualtech Training Center from June 2013 to August 2015 focused on technical and vocational education.
DCDual tech training center
Associate Degree, Electromechanics technology
2013 - 2015
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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