I am looking for Technical Support jobs.
Jelcy Mateo
@jelcymateo
I'm currently studying COMPTIA A+, a LEAN SIX SIGMA White Belter and currently a Desktop Technician.
What I'm looking for
I have over 10 years of experience in customer service and have great technical skills. I used to train new hire employees for product knowledge and also became their POC when they reach to production. I often get chosen to be the POC to lead our team for my current job and been a candidate to be a Team Leader.
Experience
Work history, roles, and key accomplishments
Service Desk Technician
TTEC
Feb 2017 - Present (8 years 4 months)
Hired as a Service Desk Technician.
Learning and Leadership Administrator
TTEC
Jun 2014 - Nov 2016 (2 years 5 months)
Handled training logistics and managed Training courses assignment and completion reporting.
Subject Matter Expert
TTEC
May 2013 - Nov 2013 (6 months)
Promoted to be a Subject Matter Expert.
Digital Support Representative
TTEC
Feb 2011 - Nov 2013 (2 years 9 months)
Pioneered the customer service line of business for the project and facilitated New Hire classes.
Intern Trainer
TTEC
May 2013 - Nov 2013 (6 months)
Selected to be Intern Trainer for the project and facilitated New Hire classes.
Education
Degrees, certifications, and relevant coursework
Jelcy hasn't added their education
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