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Jelcy Mateo
@jelcymateo
I'm currently studying COMPTIA A+, a LEAN SIX SIGMA White Belter and currently a Desktop Technician.
PhilippinesWhat I'm looking for
I have over 10 years of experience in customer service and have great technical skills. I used to train new hire employees for product knowledge and also became their POC when they reach to production. I often get chosen to be the POC to lead our team for my current job and been a candidate to be a Team Leader.
Experience
Work history, roles, and key accomplishments
TT
Current
Service Desk Technician
TTEC
Feb 2017 - Present (8 years 4 months)
Hired as a Service Desk Technician.
TT
Learning and Leadership Administrator
TTEC
Jun 2014 - Nov 2016 (2 years 5 months)
Handled training logistics and managed Training courses assignment and completion reporting.
TT
Subject Matter Expert
TTEC
May 2013 - Nov 2013 (6 months)
Promoted to be a Subject Matter Expert.
TT
Digital Support Representative
TTEC
Feb 2011 - Nov 2013 (2 years 9 months)
Pioneered the customer service line of business for the project and facilitated New Hire classes.
TT
Intern Trainer
TTEC
May 2013 - Nov 2013 (6 months)
Selected to be Intern Trainer for the project and facilitated New Hire classes.
Education
Degrees, certifications, and relevant coursework
Jelcy hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
50k-70k PHP
Social media
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