Open to opportunities

Tricia Araneta

@triciaaraneta

IT professional specializing in Quality Assurance and IT support, delivering reliable problem-solving and customer-focused service.

Philippines

Message

What I'm looking for

I am seeking QA- or IT-support roles in collaborative environments where I can apply testing, troubleshooting, and customer-focused skills while growing technically and taking on increasing responsibility.

I am a reliable and adaptable IT professional with hands-on experience in Quality Assurance, IT Support, and customer-facing roles. I led a capstone team to deliver a library access and monitoring system, served as Junior QA executing systematic testing and issue tracking, and provided IT support and asset management during an internship.

I combine strong attention to detail, analytical problem-solving, and clear communication to collaborate effectively with technical and non-technical stakeholders. I thrive in QA-focused roles where I can ensure system functionality, improve service quality, and help teams deliver dependable solutions.

Experience

Work history, roles, and key accomplishments

Current

Retail Consumer Specialist

Current

JP Morgan & Chase

Aug 2025 - Present (4 months)

Serve as front-line contact for retail customers, resolving account and payment inquiries, identifying potential fraud, and collaborating with operations and fraud teams to improve service quality and compliance.

Customer Service Fraud Detection & Compliance Communication Cross Functional Collaboration

IT Support Intern

King Properties

Feb 2025 - Apr 2025 (2 months)

Maintained IT asset inventory, diagnosed and resolved network connectivity issues, and troubleshot printer hardware and configurations to ensure operational continuity.

IT Support Asset Management Microsoft Lists Technical Documentation Customer Support

Capstone Project Leader

Cebu Institute of Technology- University

Sep 2024 - Apr 2025 (7 months)

Led development and delivery of a library access monitoring and time management system, liaised with clients and faculty, defined feature behavior, and managed team tasks to meet academic requirements.

Requirements Gathering Team Coordination System Design Change Management

Junior Quality Assurance

PointWatch

Feb 2024 - May 2024 (3 months)

Executed testing protocols to validate functionality, documented and tracked issues with detailed reproduction steps, collaborated with developers to verify fixes, and contributed to test case creation.

Quality Assurance Excel

Education

Degrees, certifications, and relevant coursework

Cebu Institute of Technology - University

Bachelor of Science in Information Technology, Information Technology

2021 - 2025

Activities and societies: Capstone Project Leader for Library Access Monitoring and Time Management System; participated in IT internships and QA roles.

Completed a Bachelor of Science in Information Technology program with coursework and projects focused on software development, IT support, and quality assurance, including a capstone project delivering a library access and monitoring system.