Tricia Araneta

Serve as front-line contact for retail customers, resolving account and payment inquiries, identifying potential fraud, and collaborating with operations and fraud teams to improve service quality and compliance.

Maintained IT asset inventory, diagnosed and resolved network connectivity issues, and troubleshot printer hardware and configurations to ensure operational continuity.

Led development and delivery of a library access monitoring and time management system, liaised with clients and faculty, defined feature behavior, and managed team tasks to meet academic requirements.

Executed testing protocols to validate functionality, documented and tracked issues with detailed reproduction steps, collaborated with developers to verify fixes, and contributed to test case creation.

Activities and societies: Capstone Project Leader for Library Access Monitoring and Time Management System; participated in IT internships and QA roles.

Completed a Bachelor of Science in Information Technology program with coursework and projects focused on software development, IT support, and quality assurance, including a capstone project delivering a library access and monitoring system.