TMTRE’ANNA MONTANNA
@treannamontanna
Experienced customer service professional transitioning to healthcare customer service.
United StatesWhat I'm looking for
I am an experienced customer service professional with a strong desire to transition into healthcare customer service. My background has equipped me with exceptional communication and problem-solving skills, which I am eager to leverage in a healthcare setting. I am passionate about making a positive impact on the healthcare experience and contributing to a team focused on delivering exceptional patient care.
In my previous role as a Patient Accounts Representative at Harris & Harris, I effectively communicated with patients and providers regarding past due balances and claim statuses. I utilized multiple systems, including EPIC and CUBS, to manage patient billing and appointment scheduling, ensuring a seamless experience for both patients and healthcare providers. My experience as a Team Lead at Valid USA further honed my leadership skills, where I directed a team of warehouse associates and acted as a point of contact for escalated customer inquiries.
With a commitment to continuous growth and development, I am pursuing a Certified Professional Coder and Biller certification. I am excited about the opportunity to contribute to a healthcare organization that values exceptional patient care and fosters professional development.
Experience
Work history, roles, and key accomplishments
Patient Accounts Representative
Harris & Harris
Jun 2021 - Feb 2023 (1 year 8 months)
Communicated with patients and providers regarding past due balances and claim status, payment options, and health insurance coverage. Utilized multiple systems including; EHR system (EPIC), and RCM system (CUBS) to manage patient billing, appointment scheduling, and provider communications.
Team Lead
Valid USA
Jul 2018 - Apr 2021 (2 years 9 months)
Directed a team of warehouse associates, providing guidance, training, and support to ensure efficient workflow and adherence to production schedules. Communicated with colleagues and supervisors to address inventory discrepancies, streamline operations, and prioritize urgent orders. Acted as a point of contact for escalated customer inquiries and issues, resolving concerns promptly and effectivel
Warehouse Associate
Valid USA
Apr 2016 - Jul 2018 (2 years 3 months)
Picked and packed orders according to established procedures, ensuring accuracy and timeliness in shipment preparation. Operated precision machinery to manufacture credit cards according to production schedules. Utilized inventory management systems to track stock levels, monitor product availability, and update order statuses in real-time.
Education
Degrees, certifications, and relevant coursework
AAAAPC
Certification, Medical Coding and Billing
Currently pursuing certification in professional medical coding and billing. Studying principles of medical coding, billing practices, and healthcare regulations.
CCColumbia College Chicago
Program, Cinematography
Studied the art and technique of filmmaking, focusing on camera operation, lighting, and visual storytelling. Gained practical experience in film production and post-production workflows.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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