Open to opportunities

Travis Duhr

@travisduhr

Message

Experienced IT professional specializing in ServiceNow solutions.

United States

Message

What I'm looking for

I am looking for opportunities that allow me to lead innovative IT projects and mentor aspiring professionals.

I am an IT professional with over 15 years of experience, specializing in providing tailored solutions using the ServiceNow platform. My journey has been marked by a commitment to aligning technology with business objectives, ensuring that every implementation not only meets but exceeds customer expectations. I have a proven track record of designing and implementing scalable, enterprise-grade solutions across various industries.

Throughout my career, I have taken on leadership roles, mentoring junior architects and developers while fostering a collaborative environment. My experience includes overseeing complex implementations, developing technical roadmaps, and driving digital transformation initiatives. I pride myself on my ability to translate business needs into effective technical solutions, ensuring long-term sustainability and innovation in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Sr. Solutions Architect

Current

CDW

Sep 2023 - Present (1 year 9 months)

Designed and implemented scalable, enterprise-grade ServiceNow solutions, aligning platform capabilities with business objectives. Collaborated with stakeholders to gather requirements and drive digital transformation initiatives. Mentored junior architects and integrated ServiceNow with third-party systems.

ServiceNow APIs Digital Transformation Mentorship Architecture Reviews Continuous Improvement

Solution Architect Supervisor

Solution Domain

Jul 2023 - Sep 2023 (2 months)

Led a team of ServiceNow Solution Architects, providing strategic direction and technical guidance. Oversaw complex implementations and facilitated collaboration to drive innovative solutions, ensuring architectural best practices and governance standards.

Team Leadership ServiceNow Governance Mentorship

Supervisor Solution Domain / ACE Program Supervisor

Solution Domain

Jun 2022 - Mar 2023 (9 months)

Led a team in the SNS ACE program, transforming aspiring ServiceNow professionals into certified consultants. Designed and delivered training on ServiceNow functionality and provided mentorship to develop technical expertise.

Training Development Mentorship ServiceNow Technical Consulting Team Leadership Real World Learning

Supervisor Solution Domain / Sr. ServiceNow Developer

Solution Domain

Nov 2019 - Jul 2022 (2 years 8 months)

Supervised a team of developers, handling customer escalations and performance evaluations. Managed the development and configuration of the ServiceNow platform to meet specific customer needs.

ServiceNow Customer Escalation Performance Management Configuration Management Technical Consulting

Technical Consultant

DaVita

Apr 2019 - Nov 2019 (7 months)

Provided technical consulting services specializing in ServiceNow, focusing on custom widgets and ITSM development. Led customer workshops and aligned processes with ITIL best practices.

ServiceNow ITSM Technical Consulting ITIL

Technical Consultant

GlideFast Consulting

Jan 2019 - Jul 2019 (6 months)

Specialized in ServiceNow as a Technical Consultant, focusing on custom widgets and ITSM. Assisted in customer workshops and aligned processes with ITIL best practices.

ServiceNow ITSM Technical Consulting ITIL

Technical Consultant

RoundTower Technologies

Oct 2016 - Jan 2019 (2 years 3 months)

Provided technical consulting services for ServiceNow, focusing on custom widgets and ITSM. Led customer workshops and aligned processes with ITIL best practices.

ServiceNow ITSM Technical Consulting ITIL

Technical Consultant

Phoenix Technology Partners

Jul 2016 - Oct 2016 (3 months)

Conducted in-depth reviews of ServiceNow implementations and provided roadmaps for future phases. Reviewed updates and provided UAT scripts.

ServiceNow Roadmap Development User Acceptance Testing Technical Consulting Process Improvement

Technical Consultant

Byrne Software

Jul 2015 - Jul 2016 (1 year)

Designed and maintained internal CMS sites and complex Service Requests. Led customer workshops and aligned processes with ITIL best practices.

CMS ServiceNow ITIL Technical Consulting

Senior Technical Consultant

ServiceNow MSP Team

May 2014 - Jan 2015 (8 months)

Provided technical consulting for ServiceNow, focusing on development and configuration. Led customer workshops and aligned processes with ITIL best practices.

ServiceNow Technical Consulting Developer Configuration ITIL