Open to opportunities

Aiden Intazar

@aidenintazar

Message

Experienced ServiceNow Developer specializing in ITSM and digital transformation.

United States

Message

What I'm looking for

I am seeking a role that fosters innovation and collaboration, with opportunities for growth.

I am an experienced ServiceNow Architect and Developer with over 11 years of expertise in delivering comprehensive solutions across ITSM, ITOM, HRSD, and CSM. My proficiency spans full-lifecycle implementations, from requirements gathering and design to development, integration, deployment, and support. I excel in JavaScript, Glide API, and Flow Designer, and have a proven track record of leading Agile delivery and cross-functional collaboration to drive digital transformation.

In my current role as a Senior ServiceNow Developer at Mavericks Labs, I have architected and deployed enterprise-grade ServiceNow solutions that support over 50,000 internal users. I have successfully integrated ServiceNow with Azure AD, Workday, and AWS, streamlining onboarding processes and enhancing user satisfaction by 38% through custom Service Portals and Virtual Agent flows. My commitment to excellence is underscored by my certifications, including ServiceNow Certified System Administrator and ITIL® 4 Foundation Certification, which equip me with the knowledge to ensure platform sustainability and compliance.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Mavericks Labs

Feb 2020 - Present (5 years 6 months)

Architected and deployed enterprise-grade ServiceNow solutions across ITSM, CMDB, and HRSD, supporting over 50,000 internal users. Led the migration to ServiceNow's San Diego and Utah releases, ensuring custom apps and integrations were upgrade-safe.

ServiceNow ITSM Azure AD Workday AWS REST APIs Flow Designer Script Includes Agile

ServiceNow Developer / Admin

Atlassian

Jan 2019 - Present (6 years 7 months)

Managed administration and development of ServiceNow ITSM platform used globally across 6 divisions. Implemented modules including Problem Management, Change Enablement, and Knowledge Management, aligning with strict regulatory compliance requirements (HIPAA, FDA).

ServiceNow ITSM Problem Management Change Management Knowledge Management HIPAA)FDA ACLs Encryption Scoped Applications

ServiceNow Administrator / Analyst

Infosys

Jun 2013 - Present (12 years 2 months)

Maintained ServiceNow instance for Fortune 500 insurance client, supporting ITSM, CMDB, and Discovery. Created Transform Maps, Data Sources, and Schedule Imports to automate asset updates and CI synchronization.

ServiceNow ITSM Discovery Transform Maps Data Sources Schedule Imports Scripted Notifications Business Rules UI Actions

Education

Degrees, certifications, and relevant coursework

National University of Science and Technology

Bachelor's, Computer Science

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained expertise in various aspects of software development and system architecture.