Traneis Calvi
@traneiscalvi
I am a customer service specialist skilled in support, data entry, and training.
United StatesWhat I'm looking for
I am a detail-oriented customer service specialist with several years of experience in fast-paced remote call center environments, administrative support, and healthcare eligibility. I consistently meet call center KPIs, maintain accurate data entry (70+ WPM), and troubleshoot technical issues while documenting account details in CRM systems.
I have managed patient billing and Medicaid/Medicare reimbursements as a business office manager and developed training programs and LMS content as an instructor for state health services. I seek part-time remote roles in chat support, transcription, or data entry where I can streamline processes, improve customer satisfaction, and contribute proactively to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SC 811
Jan 2025 - Present (7 months)
Provided inbound call support, resolving customer inquiries while meeting call center KPIs for call quality and handle time; accurately documented account details in CRM and troubleshot technical issues in a remote environment.
Business Office Manager
Forest Acres Post Acute Nursing Home
Jan 2024 - Jan 2025 (1 year)
Managed patient billing and insurance claims including Medicaid/Medicare reimbursements, maintained financial records and reconciled accounts, and coordinated admissions while ensuring census accuracy.
Instructor/Trainer
South Carolina Department of Health and Human Services
Jan 2015 - Jan 2024 (9 years)
Developed and led employee training programs and managed LMS content for Medicaid eligibility staff, verified and entered complex client data, and maintained compliance with eligibility policies to meet timeliness standards.
Education
Degrees, certifications, and relevant coursework
SUStrayer University
Master of Arts, Human Resource Management
Pursuing a Master of Arts in Human Resource Management (in progress).
FUFrancis Marion University
Bachelor of Arts, Elementary Education
2004 - 2008
Completed a Bachelor of Arts in Elementary Education from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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