Katiesha Cooks
@katieshacooks
Detail-oriented customer service professional with over 7 years' experience.
United StatesWhat I'm looking for
With over 7 years of experience in customer service and administrative support, I have honed my skills in appointment scheduling, effective communication, and problem-solving. My journey has taken me through various roles, including Remote Appointment Scheduling Representative and Pharmacy Customer Service Agent, where I managed high volumes of calls and ensured customer satisfaction through efficient service delivery.
I am passionate about improving customer experiences and operational efficiency. My experience in managing patient appointment schedules and processing Medicaid eligibility has equipped me with a strong understanding of the healthcare system. I thrive in team-oriented environments and am dedicated to using my knowledge to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Remote Appointment Scheduling Representative
Sierra 7
Dec 2022 - Present (2 years 7 months)
Managed high-volume incoming and outgoing calls to set up, reschedule, and confirm appointments for clients in compliance with business policies. Used advanced scheduling software to arrange appointments, guaranteeing optimal time management and reducing conflicts.
Remote Pharmacy Customer Service Agent
Sitel Group
Sep 2021 - Present (3 years 10 months)
Managed a high number of inbound and outgoing calls, providing timely and accurate replies to customer demands. Customers were assisted in navigating online pharmacy systems, including order placement, shipping tracking, and drug information access.
Administrative Assistant
DaVita Dialysis
May 2020 - Present (5 years 2 months)
Managed and organized patient appointment schedules, kept correct records, and ensured timely follow-ups to improve patient care. Assisted with patient intake procedures, such as medical record compilation and organization, insurance verification, and consent form completion.
Administrative Assistant
South Carolina DHHS
Aug 2018 - Present (6 years 11 months)
Verified Medicaid eligibility information submitted by applicants/beneficiaries using a variety of sources, systems, and technologies. Processed Medicaid eligibility determinations with high quality and accuracy, following all laws and regulations and meeting deadlines.
Customer Service Representative
Care South Carolina
Oct 2016 - Present (8 years 9 months)
Handled a high volume of incoming and outgoing calls, giving excellent customer service by answering patient concerns, arranging appointments, and aiding with billing issues. Electronic health records (EHR) systems were used to update patient information, verify insurance details, and guarantee proper documentation.
Education
Degrees, certifications, and relevant coursework
Hartsville High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills across various subjects. Graduated in May 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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