Tracy Tessy

I am a dedicated Customer Service Representative with over two and a half years of experience delivering outstanding support across various platforms. My expertise lies in managing CRM tools, handling inquiries, and resolving customer conflicts with empathy. I have a proven track record of providing top-notch remote service and am eager to contribute to international teams, ensuring customer satisfaction on a global scale.

In my recent role as a Virtual Customer Service Representative at GreenfieldINC, I provided prompt and empathetic support via email, phone, Intercom, and Zendesk. I successfully resolved inquiries, refunds, and product-related questions while guiding customers through product use. My efforts in scheduling virtual consultations and managing refund requests have significantly reduced escalations, showcasing my commitment to customer satisfaction.

Previously, I interned in Public Relations and Customer Relations at Plateau Radio Television Corporation, where I honed my communication skills and collaborated with the PR team to manage feedback. I organized virtual interviews and meetings, ensuring smooth operations and contributing to programming improvements through diligent feedback logging.