Samuel Aguebor
@samuelaguebor
Healthcare customer service specialist optimizing patient experience.
United StatesWhat I'm looking for
I am a dedicated healthcare customer service specialist with over six years supporting patients, providers, and multidisciplinary teams across clinical and insurance settings. I consistently meet call-center, quality, and productivity metrics while maintaining strict HIPAA compliance.
My experience includes insurance verification, prior authorizations, claims assistance, appointment coordination, and EMR documentation across multiple systems such as Epic, Cerner, Athenahealth, and eClinicalWorks. I have a strong track record of resolving escalated patient concerns, collaborating with care managers and clinical teams, and improving patient satisfaction through process improvements.
I bring exceptional written and verbal communication skills, proficiency with call-center platforms and CRMs like Five9 and Salesforce Health Cloud, and a proactive approach to streamlining workflows that enhance team efficiency and patient outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Magellan Health
Jun 2023 - Nov 2025 (2 years 5 months)
Handled high-volume inbound patient and provider calls, completed insurance verifications and prior authorizations, and escalated urgent clinical matters to ensure patient safety while consistently exceeding QA and call-resolution targets.
Patient Access Representative
Vatica Health
Mar 2021 - May 2023 (2 years 2 months)
Managed appointment scheduling, pre-registration, and referral processing for high-traffic clinics, verified insurance and patient financial responsibility, and optimized scheduling to reduce wait times.
Responded to member calls about prescriptions, billing, and benefits, processed payments and escalated complex claims, and maintained top-tier customer satisfaction with accurate EMR/CRM documentation.
Customer Care Specialist
Ascension
Jan 2017 - Jul 2019 (2 years 6 months)
Managed patient documentation, referrals, authorizations, and virtual-care communications, researched and resolved claims discrepancies, and implemented process improvements to boost administrative efficiency.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Unknown
Completed a Bachelor of Science degree at the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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