Open to opportunities

Jeanesh Vega

@jeaneshvega

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Customer service oriented professional with medical administrative expertise.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in the healthcare sector.

I am a dedicated customer service professional with a strong background in medical administration. My experience includes working as a Health Care Representative, where I effectively assist members with their insurance plans and healthcare needs. I pride myself on my ability to communicate clearly and compassionately, ensuring that every interaction is positive and productive.

Throughout my career, I have demonstrated my commitment to maintaining high standards of patient privacy and confidentiality, adhering to HIPAA regulations, and ensuring compliance with medical laws and ethics. My academic achievements, including recognition on the Dean's List, reflect my dedication to excellence in my field. I am also bilingual, fluent in both English and Spanish, which allows me to connect with a diverse range of patients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Health Care Representative

Current

Results Cx

Jul 2024 - Present (1 year)

Reviewed and processed change requests for member insurance plans. Assisted members with healthcare screenings, appointment scheduling, and finding in-network primary care physicians.

Customer Service Insurance Verification Healthcare Navigation Scheduling Data Entry

Childcare Provider

Kids Academy Childcare

Aug 2023 - Present (1 year 11 months)

Ensured the health and safety of children under care. Established appropriate limits to provide a fun, safe, and positive experience for children.

Childcare Communication Child Development Positive Reinforcement

Childcare Provider

The Ark Christian Academy

Feb 2021 - Present (4 years 5 months)

Maintained a high priority on the health and safety of children. Communicated effectively with parents or guardians regarding daily activities, behaviors, and related issues.

Childcare Behavioral Management

Cashier/Customer Service

RaceTrac Petroleum

Jun 2019 - Present (6 years 1 month)

Provided excellent customer service in a fast-paced retail environment. Handled cash transactions and maintained a clean and organized workspace.

Customer Service Retail Operations Inventory Management Sales

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Associate of Science Degree, Health Sciences – Medical Administrative Assistant

Grade: High Academic Honors Recognition/Dean’s List/ Honor Roll

Activities and societies: High Academic Honors Recognition/Dean’s List/ Honor Roll.

Completed an Associate of Science Degree in Health Sciences with a focus on Medical Administrative Assisting. Gained expertise in medical terminology, patient processing, medical records management, and HIPAA compliance.

Ultimate Medical Academy

Certificate, HIPAA Essentials for Healthcare Professionals

Obtained a certificate in HIPAA Essentials for Healthcare Professionals, demonstrating a strong understanding of patient privacy and confidentiality regulations.