Open to opportunities

Phumudzo Ndonyana

@phumudzo

Message

Detail-oriented executive assistant and project coordinator driving engagement and operational efficiency.

South Africa

Message

What I'm looking for

I seek a remote or hybrid role leveraging executive support and project coordination skills, in a collaborative culture that values clear communication, professional growth, and opportunities to improve engagement and processes.

I am a detail-oriented Executive Assistant and Project Coordinator with 6+ years of experience supporting executives, managing projects, and streamlining administrative operations. I excel at calendar and email management, deadline tracking, community engagement, and organizing content across social platforms, achieving measurable engagement improvements for clients.

I bring strong client communication, social media moderation, and remote collaboration skills, and I am proficient in Google Workspace, Asana, Trello, Notion, Canva, CapCut, and Adobe Premiere. I combine technical customer-support experience with project coordination to deliver timely, client-focused results and scalable processes.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Freelance

Jan 2022 - Present (3 years 8 months)

Provided executive support and project coordination for multiple clients, managing calendars, content schedules, and approvals to ensure on-time delivery; improved community engagement by 20% through active moderation and content management.

Calendar Management Project Coordination Social Media Management Community Engagement Google Workspace Asana Trello Notion Content Editing

Technical Customer Support

Sinimac

Jun 2021 - Sep 2025 (4 years 3 months)

Delivered technical customer support remotely, trained clients on troubleshooting to increase self-service adoption by 35%, and documented recurring issues to reduce repeat queries by 30%.

Technical Support Training Clients Troubleshooting Documentation Ticketing Remote Collaboration Communication

Customer Contact Representative

Double Hot Spot

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered on-site customer service, resolved technical and service inquiries, and logged interactions for reporting and escalation to improve processes.

Customer Service Technical Support Escalation Management Reporting Client Communication