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Belinda Wenzira

@belindawenzira

Dynamic professional excelling in client relationship management and operations.

South Africa

What I'm looking for

I seek a role that values collaboration, innovation, and offers growth opportunities.

I am a dynamic and versatile professional with extensive experience in client relationship management and operational excellence. My proven success in customer success roles has allowed me to excel in building trust with clients, resolving complex issues, and enhancing user experiences in fast-paced environments. I thrive in start-up settings and am prepared to leverage a solutions-focused approach to meet customer goals and drive value realization.

Currently, I serve as an Employer Services Coordinator and Client Support Specialist at Vestwell, where I develop and maintain strong relationships with employer clients. I ensure customer satisfaction and optimal service delivery by providing tailored solutions aligned with client objectives. My role involves addressing escalated customer concerns with empathy and problem-solving skills, managing administrative tasks, and collaborating with cross-functional teams to implement service enhancements.

Previously, I worked as an Administrative Assistant at Manna Logistics and Lady Hamilton Hotel, where I played a vital role in providing administrative support to leadership teams. My responsibilities included managing communications, scheduling meetings, and ensuring smooth operations. I am committed to driving efficiency and organization across the companies I work with.

Experience

Work history, roles, and key accomplishments

IT

Advanced AI Data Trainer

Invisible Technologies

Apr 2024 - May 2024 (1 month)

In my role as an Advanced AI Data Trainer, I train and fine-tune Large Language models for various applications, developing and enhancing data pre-processing workflows.

LH

Administrative Assistant/Receptionist

Lady Hamilton Hotel

Apr 2015 - Apr 2017 (1 year 11 months)

In my role as an Administrative Assistant/Receptionist, I handled filing, generated reports, set up meetings, and managed email communications. I provided real-time scheduling support and maintained professional communication.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Bachelor of Commerce, Internal Auditing

2024 - 2026

Pursuing a B com Degree in Internal Auditing, focusing on the principles and practices of auditing, financial management, and compliance.

University of South Africa logoUA

University of South Africa

Higher Certificate, Financial Accounting

2023 - 2024

Completed a Higher Certificate in Financial Accounting, covering essential accounting principles, financial reporting, and management accounting.

Tech stack

Software and tools used professionally

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Belinda Wenzira - Employer Services Coordinator - Vestwell | Himalayas