Belinda Wenzira
@belindawenzira
Dynamic professional excelling in client relationship management and operations.
What I'm looking for
I am a dynamic and versatile professional with extensive experience in client relationship management and operational excellence. My proven success in customer success roles has allowed me to excel in building trust with clients, resolving complex issues, and enhancing user experiences in fast-paced environments. I thrive in start-up settings and am prepared to leverage a solutions-focused approach to meet customer goals and drive value realization.
Currently, I serve as an Employer Services Coordinator and Client Support Specialist at Vestwell, where I develop and maintain strong relationships with employer clients. I ensure customer satisfaction and optimal service delivery by providing tailored solutions aligned with client objectives. My role involves addressing escalated customer concerns with empathy and problem-solving skills, managing administrative tasks, and collaborating with cross-functional teams to implement service enhancements.
Previously, I worked as an Administrative Assistant at Manna Logistics and Lady Hamilton Hotel, where I played a vital role in providing administrative support to leadership teams. My responsibilities included managing communications, scheduling meetings, and ensuring smooth operations. I am committed to driving efficiency and organization across the companies I work with.
Experience
Work history, roles, and key accomplishments
Employer Services Coordinator
Vestwell
May 2024 - Present (1 year 1 month)
As an Employer Services Coordinator, I develop and maintain strong relationships with employer clients, ensuring customer satisfaction and optimal service delivery. I provide tailored solutions aligned with client objectives and manage administrative tasks to ensure operational precision.
Advanced AI Data Trainer
Invisible Technologies
Apr 2024 - May 2024 (1 month)
In my role as an Advanced AI Data Trainer, I train and fine-tune Large Language models for various applications, developing and enhancing data pre-processing workflows.
Administrative Assistant
Manna Logistics
Jan 2017 - Jul 2019 (2 years 6 months)
As an Administrative Assistant, I provided support to the CEO and leadership team, managed communications, and ensured smooth operations. I planned shipments, tracked orders, and managed calendars with professionalism.
Administrative Assistant/Receptionist
Lady Hamilton Hotel
Apr 2015 - Apr 2017 (1 year 11 months)
In my role as an Administrative Assistant/Receptionist, I handled filing, generated reports, set up meetings, and managed email communications. I provided real-time scheduling support and maintained professional communication.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Commerce, Internal Auditing
2024 - 2026
Pursuing a B com Degree in Internal Auditing, focusing on the principles and practices of auditing, financial management, and compliance.
University of South Africa
Higher Certificate, Financial Accounting
2023 - 2024
Completed a Higher Certificate in Financial Accounting, covering essential accounting principles, financial reporting, and management accounting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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