Tracey User

As a dedicated customer service agent, I have honed my skills in collections, account management, and customer retention. With a strong background in the telecommunications industry, I have consistently delivered exceptional customer experiences, ensuring timely resolutions to customer queries and concerns.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, handling inbound and outbound calls, setting up payment plans, and providing tailored solutions to customers. My proficiency in Salesforce, Microsoft Office, and Teams has enabled me to efficiently manage customer data and communicate effectively with cross-functional teams.

I am a results-driven individual with a strong focus on customer satisfaction, and I am committed to delivering exceptional service in any role I undertake.