TZThulisile zulu
@thulisilezulu
Self-motivated professional with expertise in sales and customer service.
South AfricaWhat I'm looking for
I am a self-motivated and result-driven individual with extensive experience in sales, customer service, and community development. My journey has equipped me with the ability to multi-task, prioritize effectively, and manage time efficiently. I hold a national certificate in marketing and have honed my skills in problem-solving and leadership through my involvement in various community initiatives.
Throughout my career, I have worked in diverse roles, including as a receptionist and customer service agent, where I have developed strong relationships with clients and colleagues alike. My experience at institutions like Divine Lounge Hair Studio and Xinix Insurance Broker has allowed me to refine my customer service skills, ensuring that clients receive the best possible experience. I pride myself on my detail orientation and active listening skills, which I believe are essential in building trust and rapport with customers.
Experience
Work history, roles, and key accomplishments
Receptionist
Divine Lounge Hair Studio
Jul 2021 - Jul 2022 (1 year)
Managed front desk operations including attending to walk-ins, answering calls, and booking appointments. Ensured adequate stock levels and handled client queries and cash transactions.
Receptionist
Tammy Taylor Nails Verdi
Aug 2018 - Mar 2020 (1 year 7 months)
Handled customer queries, managed appointment scheduling, and ensured product availability for clients.
Customer Service Agent
Xinix Insurance Broker
Feb 2015 - Jul 2018 (3 years 5 months)
Provided quality assurance and customer service by handling calls, welcoming clients, and assisting with insurance inquiries. Updated client information and ensured proper communication of insurance products.
Intern Agent
Proban Payment It System
Aug 2014 - Jan 2015 (5 months)
Sold cellphones and tablets to students and their parents, providing product information and assistance.
Call Centre Agent
Southwest Gauteng College
May 2013 - Mar 2014 (10 months)
Managed inbound calls from students regarding courses and fees, and performed debt collection duties.
Cashier
Pick N Pay
May 2012 - May 2013 (11 months)
Provided excellent customer service while scanning products and managing cash transactions, ensuring accurate cash balancing.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Contact Center Certificate, Customer Service
2014 - 2014
Achieved a Contact Center Certificate, equipping with skills for effective communication and customer service in a call center environment.
Southwest Gauteng College
Marketing Certificate Level 4, Marketing
2011 - 2011
Completed a Level 4 Marketing Certificate, focusing on essential marketing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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