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Toyin Toyen

@toyintoyen

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Customer support specialist at Mbytes Digital Solutions, optimizing HubSpot, Intercom, and Zendesk workflows.

Nigeria

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At Mbytes Digital Solutions, I administer customer support operations and CRM workflows using HubSpot, Intercom, and Zendesk. I resolve customer inquiries through chat and email and document diagnostic details.

At Adesoye Golden Estate, I manage tenant relations, handle complaints, and qualify prospective buyers. I also designed the estate’s corporate communication and records workflow.

At Mediabytes Entertainment, I managed executive correspondence and project milestones, and built a centralized document repository for creative teams. I also integrated ChatGPT and Claude into administrative drafting and customer communications.

Earlier, I authored and edited 12 published literature textbooks at Arstoff Publications Ltd. At Busafy Anchor Hotels, I handled guest relations, corporate accounts, and communications.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Sales Manager

Current

Adesoye Golden Estate

Jan 2026 - Present (9 months)

Serve as the primary point of contact for a 44-unit residential duplex complex, managing tenant relations and resolving tier-1 complaints. Conduct outbound calls and lead qualification to move prospective buyers down the sales funnel.

Tenant Relations Complaint Resolution Lead Qualification Outbound Calls Sales Negotiation Hospitality Operations Airbnb Communication Skills

Current

Customer Relationship Manager

Current

Mbytes Digital Solutions

Jan 2024 - Present (2 years 9 months)

Administer end-to-end customer support operations and CRM architectures, configuring HubSpot pipelines and optimizing Intercom and Zendesk ticketing workflows. Resolve real-time inbound customer inquiries via chat and email, achieving elevated first-contact resolution rates.

Zendesk HubSpot Intercom Apollo.Io Calendly Slack Microsoft Teams Loom CRM Ticketing Customer Support B2B Outreach

Virtual Assistant

Mediabytes Entertainment

May 2023 - Dec 2025 (2 years 7 months)

Managed executive correspondence, strategic scheduling, and multi-stakeholder project milestones with 100% adherence to corporate operational timelines. Built a centralized digital document management repository, improving information retrieval times by 40%.

Executive correspondence Scheduling Project Management Document Management ChatGpt Claude AI Integration Administrative Support

Marketing Communications / Assistant Manager

Busafy Anchor Hotels

Aug 2017 - Sep 2020 (3 years 1 month)

Supervised guest relations and corporate account management at a premium hotel facility, driving customer retention through rapid complaint resolution. Drafted corporate policy communications and executed structured outbound calls to corporate event planners.

Guest Relations Account Management Complaint Resolution Corporate Communications Outbound Calls Event Planning

Creative Writer / Author

Arstoff Publications Ltd

Jan 2005 - Dec 2017 (12 years 11 months)

Authored and edited 12 published literature textbooks distributed in secondary schools across South-West Nigeria. Sharpened professional mastery of written English over a 12-year editorial tenure.

Writing Editing Publishing Literature English