Looking for a job

ebere vivian

@eberevivian

VA/Ops pro, 5+ yrs. 100% same-day QC turnaround, 100% client retention, 100+ projects in HubSpot/Zoho. Building toward Customer Success

Nigeria

Message

What I'm looking for

I’m looking for a remote-friendly role where I can own executive support and CRM/client workflows, prevent issues early, and improve retention through clear communication, structured SOPs, and reliable day-to-day coordination with cross-functional teams.

Virtual Assistant and Operations professional with 5+ years of experience across project coordination, CRM administration, and client-facing support. I've maintained a 100% same-day QC turnaround rate and cut revision rounds by over 50% by catching issues early. I've kept CRM records accurate across 100+ projects in HubSpot and Zoho, coordinated 5 client accounts at once, and held 100% retention across every account I've managed. Comfortable in Google Workspace and ClickUp, and I use AI tools like Claude and ChatGPT daily to move faster. Currently completing a Customer Success Management (CSM/TAM) certification, and looking for a team where reliability and follow-through are valued.

Experience

Work history, roles, and key accomplishments

Current

Project Manager Assistant

Current

Vibes Design Group

May 2025 - Present (1 year 3 months)

Managed CRM records for 100+ completed projects, keeping client information and project status accurate. Coordinated task allocation, deadlines, and issue escalation across five concurrent projects and served as a liaison between the technical team and stakeholders to ensure deliverables met client specifications.

CRM Management Project Coordination Quality Control

Operations Assistant

Replayit Media

Jun 2024 - Mar 2025 (9 months)

Supported 12 global campaigns for client teams and helped ensure accurate brief interpretation. Maintained a same-day QC turnaround across 20+ videos, improving delivery quality and reducing revision rounds, while tracking project records in Google Sheets and Excel.

Campaign Coordination Client Communication Quality Control (QC)Data Tracking Google Sheets Excel

Operations Manager

Decto

Mar 2023 - Apr 2024 (1 year 1 month)

Managed operations for four client accounts and maintained 100% client retention through consistent delivery and clear communication. Led a team of 10, implemented SOPs and workflow documentation to standardize delivery, and served as the primary point of contact for client concerns.

Operations Management Account Retention Team Leadership SOP Development Workflow Documentation

Customer Service Intern

Dan Cadman Ventures

Mar 2021 - Feb 2023 (1 year 11 months)

Handled 25–30 customer interactions daily across in-store, phone, and walk-in channels. Processed and tracked 50+ orders per week with minimal errors and resolved customer complaints using a same-day resolution approach.

Customer Service Order Processing Order Tracking Complaint Resolution Retail Support Client Communication