I’m looking for a fast-paced remote role where I can manage end-to-end digital workflows and high-volume client chat support. I thrive in environments requiring the management of 200+ daily touchpoints on platforms like WhatsApp/Telegram, and I excel at leveraging AI tools like ChatGPT and Claude to optimize response quality, data organization, and team performance.
Open to opportunities
Blessing Robert
@robertjnr
Digital Assistant and Customer Support Specialist using AI to streamline workflows and deliver rapid, high-quality client communication.
NigeriaWhat I'm looking for
I’m a highly motivated, tech-savvy Digital Assistant and Customer Support Specialist with a background in the biological sciences and a proven track record of managing end-to-end digital administrative workflows. I regularly manage high-volume customer communications across WhatsApp and Telegram, handling over 200 client touchpoints daily while achieving a 95% satisfaction rate through clear, polite, and rapid turnarounds. I also manage content scheduling across multi-channel platforms to drive online brand engagement. Using LLMs and AI productivity tools like ChatGPT and Claude, I draft, refine, and optimize written communication frameworks, applying prompt engineering to streamline operations and enhance response quality. I work independently in fast-paced remote environments, focused on crisis resolution, data-focused organization, and consistently professional communication.
Experience
Work history, roles, and key accomplishments
FR
Digital Assistant & Content Coordinator
Freelance / Remote
Jun 2025 - May 2026 (11 months)
I managed digital admin workflows and multi-channel content schedules. During busy periods, I handled over 200 client touchpoints daily across WhatsApp and Telegram, keeping response times fast with a 95% satisfaction rate. I also integrated AI tools like ChatGPT and Claude into our routine, using smart prompts to draft communication templates and cut down on routine data entry.
FC
Remote Virtual Assistant & Chat
Freelance / Independent Contractor
Jan 2024 - Jan 2025 (1 year)
I provided remote assistant support to keep our day-to-day business tasks organized. My core focus was running our customer support chat lines on WhatsApp and Telegram while managing client data files simultaneously. I kept our databases updated with 100% accuracy, built daily data-logging templates, and made sure our client pipelines ran smoothly with zero backlog.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science (B.Sc.), Human Anatomy
2022 - 2025
Earned a Bachelor of Science (B.Sc.) in Human Anatomy at Ambrose Alli University from 2022 to 2025.
SC
Success Foundation College
West African Senior School Certificate (WASSCE)
2015 - 2021
Completed the West African Senior School Certificate (WASSCE) program at Success Foundation College, Ijoko, Ota.
HS
Hedy Genius Nursery and Primary School
First School Leaving Certificate (FSLC)
2009 - 2015
Completed primary education and earned the First School Leaving Certificate (FSLC) at Hedy Genius Nursery and Primary School.
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Job categories
Skills
RemoteDigital CommunicationExpert Chat ManagementTelegramWhatsAppVirtual AssistanceStatistical AnalysisPrompt EngineeringChatGptClaudeLLMGenerative AIAI ManagementCrisis ManagementImplementationProfessional Phone EtiquetteContent SchedulingEnhanceGmailKeepRefineTaskArtificial IntelligenceBusiness CommunicationTime ManagementData EntryProblem Solving
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