Open to opportunities

Sunday Augustine

@sundayaugustine

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Remote sales and customer success specialist using AI-assisted communication to qualify leads and resolve issues fast.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can qualify leads, set appointments, manage live chat and email, and support customers end-to-end—using AI-assisted drafting and CRM discipline to deliver fast, high-quality outcomes.

I’m a versatile remote professional with a strong background in front-line customer service, administrative support, and AI-assisted communication. I work across the full customer lifecycle—from initial outreach and lead qualification to appointment setting, live chat support, email management, and long-term customer success.

I bring a calm, professional tone under pressure, sharp attention to detail, and genuine commitment to delivering outcomes. I use AI tools like Claude, ChatGPT, and Gemini to draft precise, on-brand replies quickly while keeping a personal touch, and I’m disciplined about logging interactions and keeping no ticket left in limbo.

In my recent roles, I qualified customer needs quickly, resolved issues at first contact where possible, and escalated with complete diagnostic notes when needed. I also manage administrative workflows, inboxes, and follow-ups with an Inbox Zero mindset, while coordinating schedules and maintaining accurate CRM and pipeline records.

Experience

Work history, roles, and key accomplishments

Accounting Assistant

Ambrose Alli University

Handled administrative correspondence and follow-up tasks in parallel, supporting organizational workflows for remote-style support. Prepared financial records and reports and coordinated across departments under time pressure while maintaining professional written communication.

Administrative Support Correspondence Management Follow up Financial Records Reporting Documentation Data Management

Customer Service Representative

Dublos Supermarket

Managed high-volume customer interactions across multiple channels, qualifying customer needs and resolving issues at first contact when possible. Escalated unresolved matters with complete diagnostic notes and built lasting relationships with repeat customers.

Customer Support De escalation Complaint Resolution Issue Escalation With Structured Notes Customer Retention

Social Media Manager & Graphic Designer

Freelance / Personal / Ongoing

Managed TikTok and WhatsApp Business channels, handling content planning, captions, DMs, and consistent brand voice. Created logos, flyers, and banners for clients across multiple industries, including coordinating by client briefs.

Social Media Management TikTok Brand Messaging Logo Design Banner Design