Open to opportunities

Stephanie Deam

@stephaniedeam

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Customer Support Specialist delivering empathetic, multi-channel customer experiences and accurate CRM records.

Nigeria

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What I'm looking for

I’m looking for a role where I can deliver empathetic customer support across phone, email, and live chat, maintain accurate CRM records, and help improve customer experiences through strong problem-solving and organization.

I’m a dedicated, customer-focused Customer Support Specialist with experience supporting customers in telecommunications, retail, hospitality, and administrative settings. I resolve inquiries and complaints with empathy, manage phone, email, and live chat support, and keep accurate records in a CRM while meeting service Level Agreements (SLAs).

I also bring hands-on operational support from an Airbnb Host Assistant role, where I facilitated guest communication, coordinated booking schedules, and maintained meticulous digital records. Alongside customer support, I freelance as a content writer for an AI YouTube channel and have scaled a Facebook community from 0 to over 10,000 followers through consistent content creation and engagement.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Writer

Current

AI YouTube Channel

Researches and drafts engaging historical and cultural scripts for digital media production tailored to specific audience demographics. Collaborates with production teams to meet tight deadlines while maintaining editorial quality.

Content Writing Audience Targeting Media Production

Airbnb Host Assistant

Airbnb

Jan 2025 - Present (1 year 6 months)

Facilitates guest communication across the reservation lifecycle to ensure seamless experiences and maintain strong property ratings. Coordinates booking schedules and maintains digital records of guest interactions while providing personalized local recommendations and support.

Guest Communication Customer Support Complaint Handling Booking Coordination Guest Interaction Record Keeping Recommendations

Customer Support Representative

MTN Nigeria

Jan 2018 - Present (8 years 6 months)

Delivered product support and resolved technical customer inquiries for a high volume of telecom users. Managed complaint resolution and educated clients on new service features, logging interactions in the company CRM while adhering to SLAs.

Customer Support Product Support Technical Support Complaint Resolution Customer Retention CRM SLA Management Customer Education

Office Assistant

CiCi Fruit Drinks

Jan 2017 - Present (9 years 6 months)

Managed documentation and administrative record-keeping to streamline office operations. Acted as a point of contact for customer inquiries and synthesized customer feedback for management to support product improvement initiatives.

Administrative Support Documentation Record keeping Office Support