Ifeoma Eze

Built targeted lead lists using Apollo.io and executed personalised email campaigns to generate 100+ qualified leads and improve engagement across the U.S. Managed prospect data and campaign documentation independently to avoid CRM inconsistencies during an async, international team cycle.

Coordinated remote workflows, scheduling, and documentation across time zones using Asana and ClickUp to improve visibility into task progress and deadlines. Proactively communicated without waiting for direction to strengthen delivery consistency across active projects.

Independently handled 50–100 daily customer interactions across phone, email, and chat using Zendesk and Freshdesk, maintaining a consistent 98% CSAT over 4 years across 50,000+ interactions. Identified complaint patterns to reduce recurring issues by 30%, optimized ticketing pipelines to improve response efficiency by 25%, and created SOPs/knowledge base articles to speed onboarding and standardi

Provided independent administrative support to the stadium manager, including calendar management, correspondence screening, meeting coordination, and handling confidential information. Enabled smooth daily operations across sports, events, conferences, and commercial activities.

Earned a B.Ed. in Library and Information Science from Enugu State University of Science and Technology (2013–2017), with NYSC completed.