Chinelo Maduka
@chinelomaduka
Customer support and operations professional in freelance work, improving support processes through customer insights and quality reviews.
NigeriaWhat I'm looking for
In my freelance work with Multiple Clients, I respond to customer inquiries across email, chat, and virtual communication channels, and review interactions for quality and consistency.
I document recurring customer pain points and support process improvements by sharing customer insights and feedback. I also maintain accurate records of interactions, issue resolutions, and operational procedures.
I use AI tools including ChatGPT, Gemini, and Claude to support drafting, research, and documentation. My work has also included content categorization, data annotation, and quality reviews to help maintain data accuracy.
Experience
Work history, roles, and key accomplishments
Customer Support and Operations Professional
Multiple Clients
Jan 2022 - Present (4 years 9 months)
Delivered empathetic and accurate customer support across email, chat, and virtual channels. Conducted quality assurance reviews, identified recurring pain points, and utilized AI tools to improve workflows and documentation.
Education
Degrees, certifications, and relevant coursework
University of Nigeria
Bachelor of Science, Accounting
Earned a Bachelor of Science in Accounting from the University of Nigeria in 2013.
IT Support Certification, IT Support
Completed the IT Support Certification from Google.
ALX
AI Essentials Certification, AI Essentials
Completed the AI Essentials Certification from ALX.
3MTT
Data Analysis and Visualization Certification, Data Analysis and Visualization
Completed the Data Analysis and Visualization Certification from 3MTT.
Tech4Development
Data Analysis Certification, Data Analysis
Completed the Data Analysis Certification from Tech4Development.
Cybersafe Foundation
Data Analysis Certification, Data Analysis
Completed the Data Analysis Certification from Cybersafe Foundation.
DEXA
Virtual Assistant Professional Certification, Virtual Assistance
Completed the Virtual Assistant Professional Certification from DEXA.
Digital Witch-IT
Software Management Certification, Software Management
Completed the Software Management Certification from Digital Witch-IT.
DEXA
Project Management Certification, Project Management
Completed the Project Management Certification from DEXA.
WIDM/Microsoft
Digital Marketing Foundation Certification, Digital Marketing
Completed the Digital Marketing Foundation Certification from WIDM/Microsoft.
Entrepreneurship Certification, Entrepreneurship
Completed the Entrepreneurship Certification from LinkedIn.
ATINGI
Digital Safety and Security Certification, Digital Safety and Security
Completed the Digital Safety and Security Certification from ATINGI.
ATINGI
Safely Working from Home Certification, Safely Working from Home
Completed the Safely Working from Home Certification from ATINGI.
Cisco
English B1 & B2 Certification, English
Completed the English B1 & B2 Certification from Cisco.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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