In independent and contract customer support roles, I handled 100+ weekly inquiries across live chat, email, and video while maintaining 90%+ resolution accuracy and an average handle time under five minutes. I managed queues in Crisp and Gmail, documented recurring issues in Notion, and created templated responses that reduced average resolution time by 20%.
At FCT Water Board Laboratory, I resolved internal support queries and produced weekly service performance reports. Earlier, at Jacob Becca Hotel & Suites, I handled guest inquiries and service requests, maintained booking records, and followed up with guests.
