Toyin Abeke Davies
@toyinabekedavies
Dedicated professional with extensive experience in customer service and banking.
What I'm looking for
I am a dedicated professional with years of experience in a corporate environment, particularly in the banking sector. My journey began as a Relationship Officer, where I managed relationships with over 200 account holders, successfully converting 70% of walk-in customers into active clients. This role honed my skills in customer relationship management and cross-selling banking products, which significantly contributed to customer retention and satisfaction.
Currently, I serve as a Clearing Officer at Access Bank Plc, where I ensure compliance with operational processes and regulatory bodies. My responsibilities include processing inward clearing items, identifying suspicious transactions, and reconciling daily entries. My commitment to delivering exceptional service is complemented by my strong interpersonal skills, allowing me to resolve customer concerns with empathy and efficiency. I am always eager to adapt to new challenges and environments, making me a reliable asset to any team.
Experience
Work history, roles, and key accomplishments
Clearing Officer
Access Bank Plc
Feb 2021 - Present (4 years 4 months)
As a Clearing Officer, I processed inward clearing items, ensuring compliance with operational processes and regulatory bodies. I identified suspicious transactions, reconciled daily entries, and resolved clearing queries efficiently.
Customer Service Representative/Chargeback Officer
Access Bank Plc
Aug 2015 - Feb 2021 (5 years 6 months)
In this role, I provided first-line support to customers, managed chargeback claims, and collaborated with internal teams to enhance customer satisfaction while ensuring compliance with industry regulations.
Relationship Officer Support
Access Bank Plc
Jan 2011 - Aug 2015 (4 years 7 months)
I managed relationships with over 200 account holders, providing personalized banking solutions and administrative support to relationship officers, while ensuring timely resolution of customer complaints.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Postgraduate Diploma, Analytical and Environmental Chemistry
Yaba College of Technology
Higher National Diploma, Biochemistry
Yaba College of Technology
Ordinary National Diploma, Science Laboratory Technology
Availability
Location
Authorized to work in
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