Toyin Abeke DaviesTD
Open to opportunities

Toyin Abeke Davies

@toyinabekedavies

Dedicated professional with extensive experience in customer service and banking.

Nigeria

What I'm looking for

I seek a role that fosters professional growth and values customer-centric service.

I am a dedicated professional with years of experience in a corporate environment, particularly in the banking sector. My journey began as a Relationship Officer, where I managed relationships with over 200 account holders, successfully converting 70% of walk-in customers into active clients. This role honed my skills in customer relationship management and cross-selling banking products, which significantly contributed to customer retention and satisfaction.

Currently, I serve as a Clearing Officer at Access Bank Plc, where I ensure compliance with operational processes and regulatory bodies. My responsibilities include processing inward clearing items, identifying suspicious transactions, and reconciling daily entries. My commitment to delivering exceptional service is complemented by my strong interpersonal skills, allowing me to resolve customer concerns with empathy and efficiency. I am always eager to adapt to new challenges and environments, making me a reliable asset to any team.

Experience

Work history, roles, and key accomplishments

AP
Current

Clearing Officer

Access Bank Plc

Feb 2021 - Present (4 years 4 months)

As a Clearing Officer, I processed inward clearing items, ensuring compliance with operational processes and regulatory bodies. I identified suspicious transactions, reconciled daily entries, and resolved clearing queries efficiently.

AP

Customer Service Representative/Chargeback Officer

Access Bank Plc

Aug 2015 - Feb 2021 (5 years 6 months)

In this role, I provided first-line support to customers, managed chargeback claims, and collaborated with internal teams to enhance customer satisfaction while ensuring compliance with industry regulations.

Education

Degrees, certifications, and relevant coursework

LU

Lagos State University

Postgraduate Diploma, Analytical and Environmental Chemistry

YT

Yaba College of Technology

Higher National Diploma, Biochemistry

YT

Yaba College of Technology

Ordinary National Diploma, Science Laboratory Technology

Tech stack

Software and tools used professionally

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Toyin Abeke Davies - Clearing Officer - Access Bank Plc | Himalayas