Towa Dominique

I am a dynamic IT Support Engineer with over four years of hands-on experience specializing in on-premise and cloud systems, particularly in M365 services. My journey has equipped me with rich expertise in managing robust network infrastructures for small and medium-sized businesses, ensuring reliable and efficient operations.

In my current role at Jhpiego Cameroon, I have successfully developed a disaster recovery plan and managed IT support requests, ensuring compliance with defined SLAs. My previous experience as a M365 Functional Consultant involved implementing backup strategies and managing user onboarding, which has honed my skills in customer relationship management and technical support.