Open to opportunities

Akeng Jiovette

@akengjiovette

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Results-oriented IT support specialist with a passion for problem-solving.

Cameroon

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What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and the chance to tackle complex IT challenges.

I am an IT support specialist with over five years of experience in system maintenance and technical assistance. My expertise lies in providing exceptional customer support, remote troubleshooting, and implementing cost-effective IT solutions. I pride myself on my ability to tackle challenging technological issues while ensuring a high level of client satisfaction.

Throughout my career, I have developed strong networking skills and a solid understanding of various operating systems, including Linux, macOS, and Windows. My role at New Generation Technologies has allowed me to maintain a 95% client satisfaction rate by delivering effective service and fostering strong client relationships. I am dedicated to lifelong learning and continuously adapt to new technologies to enhance my skill set.

Experience

Work history, roles, and key accomplishments

Current

IT Support/Maintenance Technician

Current

New Generation Technologies, NGT ltd

Sep 2021 - Present (4 years 9 months)

As an IT Support/Maintenance Technician, I provide comprehensive technical support services to clients, diagnosing and resolving software, hardware, and network issues. I maintain high customer satisfaction and minimize downtime by implementing cost-effective solutions and developing strong client relationships.

Technical Support Customer Service Maintenance Documentation Problem Solving Client Relationship Management Service Delivery

IT Support (Volunteering Intern)

New Generation Technologies, NGT ltd

Jul 2020 - Sep 2021 (1 year 2 months)

During my internship as an IT Support volunteer, I achieved high first-contact resolution rates for technical issues, developed user awareness training programs, and implemented maintenance procedures aligned with organizational goals.