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Akeng Jiovette

@akengjiovette

Results-oriented IT support specialist with a passion for problem-solving.

Cameroon
Message

What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and the chance to tackle complex IT challenges.

I am an IT support specialist with over five years of experience in system maintenance and technical assistance. My expertise lies in providing exceptional customer support, remote troubleshooting, and implementing cost-effective IT solutions. I pride myself on my ability to tackle challenging technological issues while ensuring a high level of client satisfaction.

Throughout my career, I have developed strong networking skills and a solid understanding of various operating systems, including Linux, macOS, and Windows. My role at New Generation Technologies has allowed me to maintain a 95% client satisfaction rate by delivering effective service and fostering strong client relationships. I am dedicated to lifelong learning and continuously adapt to new technologies to enhance my skill set.

Experience

Work history, roles, and key accomplishments

NL
Current

IT Support/Maintenance Technician

New Generation Technologies, NGT ltd

Sep 2021 - Present (4 years 4 months)

As an IT Support/Maintenance Technician, I provide comprehensive technical support services to clients, diagnosing and resolving software, hardware, and network issues. I maintain high customer satisfaction and minimize downtime by implementing cost-effective solutions and developing strong client relationships.

Education

Degrees, certifications, and relevant coursework

Akeng hasn't added their education

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Tech stack

Software and tools used professionally

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Akeng Jiovette - IT Support/Maintenance Technician - New Generation Technologies, NGT ltd | Himalayas