Open to opportunities

Ivana Teumena

@ivanateumena

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Dedicated IT Support professional with 2 years of experience.

Cameroon

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a high-energy and dedicated IT Support professional with two years of experience in assisting colleagues with analyzing and solving technical issues. My forward-thinking and team-oriented approach has allowed me to think strategically and initiate actions that meet deadlines effectively. I have been recognized by management and colleagues for my ability to take on challenges and responsibilities, ensuring tasks are completed correctly.

Currently, I work as a KYC Analyst at Paysika Cameroon, where I perform checks on customers and ensure compliance with regulatory requirements. My previous roles include Assistant IT Consultant and IT Support, where I created service level agreements, provided technical support, and trained new employees on various software programs. My experience has equipped me with a solid foundation in IT support, network administration, and customer service.

Experience

Work history, roles, and key accomplishments

Current

KYC Analyst

Current

PAYSIKA CAMEROON

Apr 2023 - Present (2 years 3 months)

Performed checks on customers and requested relevant KYC documents in compliance with regulatory bodies and based on determined customer risk level. Suggested improvements to the KYC procedures.

KYC Regulatory Compliance Risk Assessment Document Management Process Improvement

Current

Assistant IT Consultant

Current

IIG

Jan 2021 - Present (4 years 6 months)

Created service level agreements for IT operational functions and help desk operations. Discussed project progress with customers, collected feedback, and addressed concerns.

Project Management Customer Feedback System Design

IT Support

CFAO INFRASTRUCTURE

Jul 2023 - Sep 2023 (2 months)

Provided technical support and assistance to the company's clients and colleagues. Worked closely with customers to diagnose and resolve IT-related problematic issues.

Technical Support Customer Service

Assistant IT Manager

RESEARCH & DEVELOPMENT CENTER FOR TECHNOLOGY

Mar 2022 - Feb 2023 (11 months)

Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. Assisted in installing new desktop systems for 20+ new employees and students.

Installation MS Office Network Security

Windows Server Administrator

MICHEL'S CORPORATION

Mar 2021 - Jan 2023 (1 year 10 months)

Administrated Windows Server 2012 R2 to successfully maintain a 98% uptime. Ensured quality maintenance and provided monthly screenshots reports.

Windows Server Reporting VirtualBox

Education

Degrees, certifications, and relevant coursework

ISTAMA - Douala

Bachelor of Technology, Network Administration and Computer Security

Focused on the principles of network administration and computer security. Gained expertise in managing and securing computer networks.

ISTAMA

Higher National Diploma, Software Engineering

Specialized in software engineering, developing skills in software design, development, and implementation. Acquired practical experience with various software tools and methodologies.