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Tosin Akintayo

@tosinakintayo

Customer service professional at Jomados Construction Company Limited who coordinated project updates, appointments, and customer follow-up.

Nigeria

Message

What I'm looking for

I'm seeking to apply my customer service strengths to customer account support, order coordination, and fulfillment operations in a remote environment.

At Jomados Construction Company Limited, I responded to customer questions about quotations, project timelines, updates, and requirements. I followed up on project progress, appointments, deliveries, and service requests, and coordinated with internal teams to provide accurate updates.

At NLPC Pension Fund Administrators Ltd, I handled customer inquiries and processed account transfers, contribution updates, claims, and benefit disbursement requests. I also supported onboarding and documentation, maintaining accurate client records and helping customers understand request status and next steps.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Jomados Construction Company Limited

Dec 2024 - Jul 2026 (1 year 7 months)

Responded to customer inquiries about service quotations, project timelines, and updates. Coordinated with internal teams to provide accurate information and scheduled site visits and consultations.

Client Communication Order Follow up Appointment Scheduling Cross functional Coordination Complaint Resolution Issue escalation Documentation Accuracy Record keeping

Customer Service Officer

NLPC Pension Fund Administrators Ltd

Nov 2023 - Oct 2024 (11 months)

Handled customer requests via phone, email, online portals, and in person. Processed account transfers, claim submissions, and documentation corrections while maintaining accurate client records.

Customer Support Account Transfers KYC Documentation Client Onboarding Record keeping Communication Skills problem resolution

Customer Service Representative

Endowed Footwear Enterprise

Mar 2022 - Sep 2023 (1 year 6 months)

Responded to customer questions about product availability, pricing, order tracking, and return policies across multiple channels. Assisted with order placement and provided follow-up support.

Client Communication Order Tracking Product Knowledge problem resolution Multichannel Support